Night Admissions Counselor – Behavioral Health

ECU Health Behavioral Health Hospital; Greenville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

ECU Health Behavioral Health Hospital is seeking an Admissions Counselor to support patients and families through the admissions process with empathy and urgency. The role covers insurance verification, pre-admission assessments, and coordination with clinical teams to ensure appropriate placement and safe transitions.

This night shift, 11:00pm to 7:30am, emphasizes timely communication, accurate documentation, and strong collaboration with medical and psychiatric staff to facilitate smooth

Qualifications

• ;Bachelor’s degree in a social services field required (if state allows).
• ;Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
• ;One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.

Responsibilities

• Respond to inquiries about the facility within facility policy timeframes.
• Develop therapeutic relationships with patients and families.
• Perform benefit eligibility to ensure patient benefits are active at the time of admission. Communicate benefit eligibility to the business office and the patient or significant other.
• Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.
• Coordinate admission and transfer from referral sources and between levels of care within the facility.
• Maintain knowledge of milieu management.
• Communicate projected admissions to designated internal representatives promptly.
• Ensure all clinical information from referral sources or patients is received prior to patient admission.
• Schedule and complete pre-admission assessments, consult with admitting physician and communicate disposition recommendations.
• Prepare and maintain medical record documentation for payor authorization.
• Complete initial pre-authorization for treatment and admission prior to admission, when possible.
• Admit the patient to the registration and accounting system and complete forms.
• Demonstrate a positive, empathetic, and professional attitude toward customers.
• Coordinate care for patients not being admitted and ensure follow-up referrals.
• Demonstrate urgency for patient safety and excellent customer service.
• Conduct safety checks and ensure appropriate supervision as required.

Skills

Empathy

Communication

Care coordination

Customer service

Urgency

Education

Bachelor’s degree in social services

Master's degree in social services

One+ years’ mental/behavioral health experience

Job description

ECU Health Behavioral Health Hospital is seeking an Admissions Counselor to support patients and families through the admissions process with empathy and urgency. The role covers insurance verification, pre-admission assessments, and coordination with clinical teams to ensure appropriate placement and safe transitions.

This night shift, 11:00pm to 7:30am, emphasizes timely communication, accurate documentation, and strong collaboration with medical and psychiatric staff to facilitate smooth