NICU Unit Coordinator - Day Shift with Evening Rotation

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 58,741,000 - 79,056,000; Full time

Job summary

The Unit Coordinator in the Neonatal Intensive Care Unit (NICU) at Beth Israel Deaconess Medical Center coordinates admissions, transfers, discharges, and daily workflows to support patient flow and provide exceptional service to families. You will work closely with nurses and the care team to maintain accurate records and smooth operations.

This role requires strong communication, customer service experience, and basic computer skills to navigate web-based systems.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Prior customer service experience.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Facilitates patient flow through the unit.
• Coordinates admissions with admitting, nursing staff and admission facilitator.
• Assists providers and ensures availability of needed supplies.
• Obtains and communicates information for requested tests and procedures.
• Coordinates registration process for established protocols.
• Answers patient call lights in a timely manner and responds within scope of role, following BIDMC Call Light Standards of Practice.
• Greets and directs patients, families, visitors and staff.
• Identifies self and provides informative, non-clinical information when requested by patients, families, staff or visitors.
• Utilizes all available information systems that support unit based operations such as provider order entry, bed tracking, nursing call system, as directed ensuring timeliness of response and accuracy of data input.
• Serves as a point person for resolution of IS issues.
• Maintains basic competency in trouble shooting printer/copier/fax issues.
• Ensures patients are properly charged for equipment, supplies and outside purchases.
• Coordinates special purchase for patient care needs (e.g. specialty beds).
• Ensures that all equipment in the unit is adequately maintained.
• Maintains equipment logs.
• Performs/monitors activities related to JCAHO.
• Manages the unit based patient valuables program.
• Investigates lost belongings, maintains tracking logs and provides detailed summary as requested.
• Reports unresolved losses to Operations Coordinator."],
• CoT_job_summary_short
• job_summary_short
• <p>The Unit Coordinator in the Neonatal Intensive Care Unit (NICU) at Beth Israel Deaconess Medical Center coordinates admissions, transfers, discharges, and daily workflows to support patient flow and provide exceptional service to families. You will work closely with nurses and the care team to maintain accurate records and smooth operations.</p><p>This role requires strong communication, customer service experience, and basic computer skills to navigate web-based systems. A high school diploma is required with associate degree preferred.</p>
• contract_type
• fulltime
• location_type
• on site
• remote_scope
• null
• perks
• []
• stated_min
• null
• stated_max
• null
• stated_absolute
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• salary_estimation_cot
• Unit Coordinator in Boston NICU: $20.50–$27.59 per hour; typical annualized guidance follows standard hourly to annual conversion.
• estimated_low
• 42640
• estimated_medium
• 50014
• estimated_high
• 57387
• currency
• USD
• frequency
• hourly
• bonus
• null
• tax
• gross
• application_email
• null
• job_end_date
• null
• contact_person
• null
• hiring_department_name
• null

Skills

Customer service

Basic computer skills

Web-based applications navigation

Education

High School diploma or GED

Associate's degree preferred

Tools

Web-based applications

Computer literacy

Job description

The Unit Coordinator in the Neonatal Intensive Care Unit (NICU) at Beth Israel Deaconess Medical Center coordinates admissions, transfers, discharges, and daily workflows to support patient flow and provide exceptional service to families. You will work closely with nurses and the care team to maintain accurate records and smooth operations.

This role requires strong communication, customer service experience, and basic computer skills to navigate web-based systems.