NICU Patient Experience Specialist (Per Diem)

Boston Children's Hospital; Boston (MA); On-site; USD 30,000 - 47,000; Full time

Job summary

Boston Children's Hospital in Boston, MA, is seeking a per diem Patient Experience Representative in the NICU to provide administrative and patient-facing support, focusing on a positive patient experience. You will work under close supervision to assist patients, families, visitors, and staff through customer service, admissions/discharge support, patient flow, and general admin duties.

The role requires weekend evenings and overnight shifts.

Qualifications

• No healthcare experience required; basic customer service skills.
• Ability to use basic computer systems.
• Strong empathy and clear communication in difficult situations.

Responsibilities

• Provide positive customer service to patients, families, visitors, and coworkers.
• Greet and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Manage a high volume of inbound and outbound calls.
• Provide information, directions, and follow up to address needs.
• Assist with admissions, registrations, and discharge paperwork.

Skills

Computer basics

Customer service

Communication

Empathy

Diversity

Interpersonal skills

Organization

Attention to detail

Education

High school diploma

Job description

Boston Children's Hospital in Boston, MA, is seeking a per diem Patient Experience Representative in the NICU to provide administrative and patient-facing support, focusing on a positive patient experience. You will work under close supervision to assist patients, families, visitors, and staff through customer service, admissions/discharge support, patient flow, and general admin duties.

The role requires weekend evenings and overnight shifts.