NICU Family Experience Coordinator

Marchofdimes; Providence (RI); On-site; USD 55,000 - 70,000; Full time

Job summary

March of Dimes leads the fight for the health of all moms and babies. This on-site role in Providence supports NICU families through the NICU Family Support program, coordinating core education hours and family activities.

You will recruit and train volunteers, maintain program records, and collaborate with NICU leadership to enhance patient experience. A Bachelor's degree is required; experience with NICU families is valued.

Qualifications

• Bachelor’s Degree required; Master’s Degree preferred or equivalent work experience in Social Work, Education, Public Health or related field; or License to practice as a registered nurse.
• Two to four years of experience required, one to three years of work experience in a related field or experience as a NICU parent.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.

Responsibilities

• Provide information, support and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program metrics are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes and hospital protocols and policies.
• Coordinate annual NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between March of Dimes and NFS hospital site partner to maintain and/or deepen partnership. Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the national office, and program impact reporting as directed by and to March of Dimes and hospital partner.

Skills

Program development

Volunteer management

Communication skills

Education

Bachelor's degree

Master's degree preferred

RN license (optional)

Tools

Microsoft Office

Job description

March of Dimes leads the fight for the health of all moms and babies. This on-site role in Providence supports NICU families through the NICU Family Support program, coordinating core education hours and family activities.

You will recruit and train volunteers, maintain program records, and collaborate with NICU leadership to enhance patient experience. A Bachelor's degree is required; experience with NICU families is valued.