NICU Family Support Coordinator — Empower Families

March of Dimes; Providence (RI); On-site; USD 55,000 - 75,000; Full time

Job summary

March of Dimes seeks a full-time, on-site coordinator at Women & Infants Hospital in Providence, RI to develop, implement and evaluate family-centered educational and social activities for NICU families.

You will recruit and manage volunteers, ensure program metrics, and strengthen hospital partnerships. This role requires a Bachelor's degree, 2–4 years of related experience, and strong communication skills, with MS Office proficiency.

Qualifications

• Bachelor's Degree required; Master's Degree preferred or equivalent work experience in related field; or License to practice as a registered nurse.
• Two to four years of experience required, one to three years of work experience in a related field or experience as a NICU parent.
• Strong program development and volunteer management experience.
• Basic knowledge of the emotional and medical issues inherent in a NICU hospitalization.
• Strong written and verbal communication skills, including experience working with Microsoft Office.
• A dynamic, energetic, compassionate individual who enjoys managing multiple tasks and collaborating with many different types of individuals, families, disciplines, medical personnel and organizations in an intensive care setting.

Responsibilities

• Provide information, support and direct services to families by coordinating the implementation of Core Curriculum parent education hours and additional, customized social activities to ensure NFS core program metrics are achieved.
• Recruit, onboard, train and manage volunteers, including the family staff advisory committee and social activity volunteers. Ensure compliance with March of Dimes and hospital protocols and policies.
• Coordinate annual NICU staff professional development opportunity that promotes principles of family-centered care and participate in education offerings from March of Dimes and hospital partner.
• Serve as a liaison between March of Dimes and NFS hospital site partner to maintain and/or deepen partnership. Develop an annual Patient Experience Project in collaboration with March of Dimes and NICU leadership.
• Maintain accurate records of program activities, including those mandated by the national office, and program impact reporting as directed by and to March of Dimes and hospital partner.

Skills

Volunteer management

Program development

Communication skills

Multi-tasking

Education

Bachelor's Degree

Master's Degree preferred

RN license

Equivalent work experience

Tools

Microsoft Office

Job description

March of Dimes seeks a full-time, on-site coordinator at Women & Infants Hospital in Providence, RI to develop, implement and evaluate family-centered educational and social activities for NICU families.

You will recruit and manage volunteers, ensure program metrics, and strengthen hospital partnerships. This role requires a Bachelor's degree, 2–4 years of related experience, and strong communication skills, with MS Office proficiency.