NICE/Call Recording Engineer/Architect| W2 only | TX / CLT / NJ - Hybrid

Matlen Silver; Pennington (NJ); Hybrid; USD 89,544 - 100,564; Full time

Job summary

A reputable staffing agency is seeking a NICE/Call Recording Engineer/Architect for a 12-18 month contract based in Pennington, NJ. Ideal candidates will have over 8 years of experience in call center environments, proficiency with the NICE platform, and skills in Jira and SQL. This role offers a pay rate of $65 - $73/hr and requires strong communication skills. Hybrid work model available.

Responsibilities

• Manage installation, support, maintenance, and upgrades of NICE systems.
• Collaborate with engineers and ops support teams.
• Ensure project delivery meets client requirements.

Skills

8+ years of experience

Working on a call/contact center

NICE platform suite

Call recording/speech analytics

Enterprise experience

Jira

SQL

Strong communication/soft skills

Good tenure/no gaps

Job description

NICE/Call Recording Engineer/Architect | W2 only | TX / CLT / NJ - Hybrid

Job Title: NICE/Call Recording Engineer / Architect

Duration: 12-18 months

Location: Charlotte, NC / Pennington, NJ / Plano, TX

Required Pay Scale: $65 - $73/hr - W2 ONLY

Note: Due to client requirements this role is only open to USC or GC candidates

Job Summary:

Project Details:

• Have various resources on the team from engineers, ops support, and delivery leads.
• Partners with other teams in the environment as well
• NICE installation, support, maintenance and upgrades

Must Haves

• 8+ years of experience
• Working on a call/contact center
• NICE platform suite
• Call recording/speech analytics
• Enterprise experience
• Jira & SQL
• Strong communication/soft skills
• Good tenure/no gaps

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• Banking

Referrals increase your chances of interviewing at Matlen Silver by 2x

Get notified about new Recording Engineer jobs in Pennington, NJ.