NG911 Field Technician – Telecom & Field Support

INDIGITAL; Fort Wayne (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

401(k) with company match

Technology allowance

Job summary

INDIGITAL is seeking a Field Technician in Indiana to install, troubleshoot, and maintain CPE equipment and telecom systems. The role combines field work with occasional home-based tasks and requires travel within Indiana and to other states as needed.

You’ll build experience across PBX, networking, and NSOC coordination, while delivering high-quality service. You will join a mission-driven team dedicated to reliable emergency communications infrastructure, with opportunities for growth and

Qualifications

• Must have strong teamwork and customer service focus.
• Basic PC troubleshooting and repair skills.
• Basic PBX and telecom knowledge; working networking knowledge.

Responsibilities

• Operate primarily in field technical service to install and maintain 911 solutions.
• Answer customer support calls and work trouble tickets with clear communication.
• Collaborate in a team environment and follow ticketing policies.

Skills

Teamwork

Customer service

Communication

Multitasking

Education

High School Diploma or equivalent

Tools

PBX

Networking basics

PC hardware

Remote management tools

MS Office & Google Apps

Job description

INDIGITAL is seeking a Field Technician in Indiana to install, troubleshoot, and maintain CPE equipment and telecom systems. The role combines field work with occasional home-based tasks and requires travel within Indiana and to other states as needed.

You’ll build experience across PBX, networking, and NSOC coordination, while delivering high-quality service. You will join a mission-driven team dedicated to reliable emergency communications infrastructure, with opportunities for growth and