Field Technician - Public Safety NG911 & Field Support

INdigital; Indiana (PA); Hybrid; USD 50,000 - 68,000; Full time

Benefits offered by this job

Unlimited PTO

Comprehensive Health Benefits

Life & Disability Insurance

401(k) with company match

Technology Allowance

Job summary

The ideal candidate for this Field Technician role with INDIGITAL will reside in southern Indiana and travel across the state and to other locations as needed. You will install, troubleshoot, and maintain various CPE equipment while working primarily in the field and some at home.

We seek someone with basic networking knowledge, PBX/telecom familiarity, and the ability to work in a team with strong customer service. A valid driver's license and flexible schedule are required.

Qualifications

• Field support experience preferred.
• Basic experience working with PC hardware and software preferred.
• Basic experience with PBX and telecom equipment preferred.
• High School Diploma, GED, or equivalent required.

Responsibilities

• Operate in the field technical service department.
• Answer customer support calls and troubleshoot tickets.
• Install, maintain, and support 911 solutions.
• Collaborate effectively within a team and participate in on-call rotation.

Skills

Basic PC troubleshooting

PBX and telecom knowledge

Networking basics

MS Office & Google apps

Remote management tools

Teamwork

Customer service focus

Education

High School Diploma or GED

Job description

The ideal candidate for this Field Technician role with INDIGITAL will reside in southern Indiana and travel across the state and to other locations as needed. You will install, troubleshoot, and maintain various CPE equipment while working primarily in the field and some at home.

We seek someone with basic networking knowledge, PBX/telecom familiarity, and the ability to work in a team with strong customer service. A valid driver's license and flexible schedule are required.