Nexus Partner Experience Manager

AgVend Inc.; Austin (TX); Hybrid; USD 70,000 - 120,000; Full time

Job summary

AgVend is seeking an hands-on Nexus Partner Experience Manager to lead onboarding for hundreds of ag retailers onto the Nexus platform. You will be the retailer advocate and the translator for the manufacturer program, working with the field team to ensure a smooth, repeatable activation process.

You will build education materials and training content for Nexus, aiming to reduce questions over time and enable field teams to champion adoption.

Qualifications

• Experience in high-volume onboarding or implementation work.
• Ability to define processes and scale with a growing network.
• Comfort using AI tools (e.g., ChatGPT, Claude, Copilot) to accelerate onboarding.

Responsibilities

• Serve as the primary contact for a high-volume portfolio of ag retailers onboarding on the platform.
• Run structured onboarding: account setup, credential access, training, configuration support, troubleshooting, first orders.

Skills

Team-oriented

Excellent communicator

Solutions-driven

Curious

AI-forward

Humble

Adaptable

Ag-savvy

Relationally strong

Tools

Zendesk

Job description

Brief of the Role

The Nexus Partner Experience Manager is the hands-on implementation lead for AgVend’s growing Nexus network: getting ag retailers who have never used AgVend before live on a manufacturer partner’s program. This is a scaled onboarding role, not a traditional strategic account role. You’ll carry an account load in the hundreds, getting each one set up on the platform where they manage their account and place orders.

This is not a traditional AgVend partner support role. These retailers are not existing AgVend customers; you are activating a manufacturer network from the ground up, one retailer at a time, working alongside your NAL counterpart, who owns the cross-functional and commercial side of the manufacturer relationship. Onboarding work covers the full setup arc: account setup and credential access, retailer staff training, configuration support, troubleshooting, and getting teams ready to place their first orders. At this stage of the rollout, this is manual and hands-on by design.

The role has two connected focus areas: getting retailers live on the platform, and helping the manufacturer’s own field team, their reps and agronomists, understand and champion it. You will do a blend of both, but may lean further into one side than the other.

You will also help build the education and support infrastructure: training materials, help content, and AgVend Academy courses for Nexus. Every retailer you onboard and every question you answer becomes the raw material for that library, and for the manufacturer networks that follow onto Nexus after this one.

Success here looks like retailers getting activated efficiently, teams walking away from training confident instead of confused, fewer repeat questions as your documentation gets better over time, and a manufacturer field team that can speak about the program with real confidence because you gave them what they needed.

This network only works because someone sits at the center of it: the retailer’s advocate, the manufacturer’s translator, and the face of AgVend, all in one person. That’s you.

Your Background

You thrive in structured, high-volume onboarding or implementation work and don’t lose quality as the queue grows. You are energized by taking someone from zero to confident on a new system, comfortable being one of the first people to define a process rather than inherit one, and can hold a large number of relationships at a lighter touch without letting any one of them feel like a number.

You are curious about AI and already use tools like ChatGPT, Claude, or Copilot to work smarter, and you see AI as the only way to onboard this many accounts without burning out. Experience with financial services, incentive programs, or other complex partner-facing programs is a plus. Experience in ag retail or digital ag technology is a plus.

Qualities We Seek

• Team-oriented You seek help when needed, are open to constructive feedback, and have never uttered the words “Well, that isn’t my job” in a sentence.

• Excellent communicator You communicate clearly with retailers who have no prior relationship with AgVend, with the manufacturer’s field team, and with internal teams, both verbally and in writing. You can translate program and platform mechanics for a non-technical audience.

• Solutions-driven You relish a good challenge and work relentlessly to overcome hurdles. When a retailer’s onboarding hits a wall, you try a different angle before escalating.

• Curious You seek to understand a retailer’s workflows and the manufacturer’s program rules well enough to anticipate where onboarding will get stuck before it does.

• AI-forward You actively use AI tools to research, draft, summarize, and accelerate your work. At this volume, AI isn’t optional. You experiment with new workflows and share what works with the team.

• Humble You recognize that arrogance is toxic and that modesty is key to being a good teammate. You are comfortable saying “I don’t know” and then going to find the answer.

• Adaptable You enjoy standing up something that doesn’t exist yet. When the process changes, or turns out to be wrong, you rebuild it instead of defending it.

• Ag-savvy You understand, or are willing to deeply learn, the crop input purchasing process and how a manufacturer partner program fits into a retailer’s buying season.

• Relationally strong You build trust fast with retailers who didn’t choose AgVend and don’t know us yet. You understand that for this group, you may be the only face of AgVend they ever see.

What We Expect of You

You do what you say you will do.

Retailer Onboarding and Activation

• Serve as the primary point of contact for a high-volume portfolio of ag retailers activating on the platform — expect a caseload measured in dozens at a time as the network scales.

• Run structured onboarding for each retailer: account setup, credential access, retailer staff training, configuration support, troubleshooting, and getting teams ready to place their first orders.

• Because this is a new, manual process, refine the onboarding playbook as you go. Document what works, cut what doesn’t, and leave a repeatable process behind for the NALs and PEMs who follow.

• Coordinate closely with your NAL counterpart, who owns the cross-functional and commercial side of the manufacturer relationship, so every retailer gets one coherent experience.

• Resolve retailer support requests in Zendesk with speed, accuracy, and clear communication once retailers are live.

• Route escalated issues to Digital Solutions, Product, or Engineering with enough context that the receiving team can act without a follow-up conversation.

Manufacturer Program and Platform Mastery

• Know the manufacturer’s retailer program and Platform inside and out: eligibility rules, account and order management, and how the retailer experience differs from a standard AgVend storefront.

• Understand the retailer’s perspective: they did not choose AgVend, the manufacturer did. Build trust with a group that has no existing relationship with us.

• Translate program mechanics (terms, account rules, requirements set by the manufacturer) into plain language a retailer’s staff can act on.

Manufacturer Field Team Enablement

• Train the manufacturer’s own field team, agronomists and reps, on how the Platform and the manufacturer’s program work so they can champion adoption with the retailers they call on.

• Build and deliver enablement sessions tailored to a non-AgVend, non-technical audience who represents the manufacturer, not the platform.

• Act as the feedback loop between the manufacturer’s field team and AgVend product and support so field-reported issues get captured with enough context to act on.

Content and Education Development for Nexus

• This is a new product line with a thin content library. Build it as you go: help center articles, AgVend Academy courses, and onboarding scripts specific to this network and the Platform.

• Partner with the Knowledge Manager to structure this content so it holds up as other manufacturer partners join Nexus after this one