NextGen Implementation Specialist

Fairygodboss; Tempe (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Best-in-class benefits

Focus on mental health and well-being

Community impact

Paid volunteering

Job summary

Fairygodboss is hiring a Client Onboarding Specialist in Tempe, Arizona. In this role, you will build relationships with clients and implement ADP's payroll and HR solutions, ensuring client success from day one.

As a specialist, your responsibilities include onboarding clients, collaborating with internal teams, and focusing on mental health and community impact. The position requires a high school diploma and basic project management skills, with military experience considered an asset.

Qualifications

• High School Diploma.
• Basic project management skills.
• Ability to work overtime hours during peak seasons.
• Military experience is also considered an asset.

Responsibilities

• Create exceptional onboarding experiences for clients.
• Consult with clients to analyze existing systems and deliver solutions.
• Collaborate with internal teams and share information.
• Multi-task on time-sensitive projects.
• Organize daily schedules to manage high call volumes.

Job description

ADP is hiring a Client Onboarding Specialist.

As a Client Onboarding Specialist, you will carry the ADP relationship forward after a sale and enable the first interaction between mid‑sized business clients and ADP's industry‑leading payroll and HR solutions. You will build relationships with clients and seamlessly implement ADP's technologies to ensure your clients achieve long‑term success. Once ADP services are delivered, your efforts will have a direct impact on the day‑to‑day lives of your clients' employees – from paychecks to health benefits and beyond.

Every day you will partner with clients to learn and understand their business needs; analyze existing systems, interface requirements, and business processes; and then guide and drive clients toward the best solution for their unique business needs. New clients span geographies and industries, requiring different solutions to satisfy their specific needs. That will keep things interesting, and our top‑ranked training will help set you up for success.

Responsibilities

• Onboard Clients. Create exceptional onboarding experiences for each product or service implementation. Help clients develop the skills and confidence to use our products with ease through your expertise and relationship‑building.
• Implement ADP Technologies. Consult with clients and analyze existing systems, interface requirements, and business processes to deliver a comprehensive ADP solution. Incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. Collaborate with ADP associates in sales and customer service and exchange routine information with members of the client project team, including priorities, timeliness, and issues as they arise.
• Multi‑Task & Communicate. Work on multiple time‑sensitive projects and follow‑up items at the same time. Share essential information with clients and the teams you work with at ADP.
• Organize. Adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, such as at the close of the calendar year.

Required Qualifications

• High School Diploma.
• Basic project management skills.
• Ability to work overtime hours during peak seasons.
• College degree is a plus but not required.
• Military experience is also considered an asset.

Benefits

• Belong. Join one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Best‑in‑class benefits. Benefits start on Day 1.
• Focus on mental health and well‑being. We provide exceptional service to our clients, which is built on caring for ourselves and one another.
• Community impact. Join a company committed to giving back and generating a lasting, positive impact on the communities we serve.
• Paid volunteering. Company‑paid time off for volunteering for causes you care about.

EEO Statement

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.