Client Onboarding Specialist - Time & Labor - Dec/Jan Start

Fairygodboss; Norfolk (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Best-in-class benefits starting on day 1

Company-paid time off for volunteering

Job summary

Fairygodboss is hiring a Client Onboarding Specialist in Norfolk, Virginia. You will be the first point of contact for small business clients using ADP's payroll and HR solutions, creating onboarding experiences to ensure long-term success.

This role does not require prior experience as training will be provided, and you will collaborate with internal teams to assist clients. The position emphasizes a commitment to diversity and equity, with best-in-class benefits starting on day one.

Qualifications

• No prior experience required; training provided.
• Ability to work overtime during peak seasons.

Responsibilities

• Create exceptional onboarding experiences for clients.
• Analyze systems and incorporate new processes.
• Collaborate with sales and customer service teams.
• Handle multiple time-sensitive follow-ups.
• Organize to manage high volume of inbound calls.

Job description

Client Onboarding Specialist

ADP is hiring a Client Onboarding Specialist.

As a Client Onboarding Specialist, you will provide the first interaction between small business clients and ADP's industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing ADP's technologies, you will ensure your clients are set up for long-term success with ADP. You'll make an immediate impact once ADP's services are delivered on the day-to-day lives of your clients' employees — from paychecks to health benefits and beyond.

You will spend most of your day answering calls from the queue and following up on open items to ensure your clients' needs are met and that they are comfortable using our products and services. Every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs.

What you’ll do

• Onboard Clients. Create exceptional onboarding experiences for each product or service implementation, helping clients develop the skills and confidence to use our products with ease.
• Implement ADP Technologies. Analyze existing systems, interface requirements, and business processes, and incorporate new processes, tools, and approaches when recommending and implementing the ADP solution.
• Partner Internally. Collaborate with ADP associates in sales and customer service, exchanging routine information with client project team members about priorities, timeliness, and issues as they arise.
• Multi-task & Communicate. Work on multiple time-sensitive follow-ups and projects simultaneously, sharing essential information with clients and internal teams.
• Adhere to a daily schedule and organize yourself to handle a high volume of inbound calls. Phone time may increase during peak seasons, such as at the close of the year.

Qualifications

• Prior experience is not required; we will train you to be successful.
• Ability to work overtime hours during peak seasons.
• A college degree is great but not required. Other acceptable experiences include military experience that demonstrates teamwork, adaptability, organization, and follow-through.

You’ll also love working here because you can

• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies.
• Be your healthiest with best-in-class benefits starting on day 1.
• Focus on your mental health and well-being with support from the company.
• Join a company committed to giving back and generating a lasting, positive impact on the communities we serve.
• Get paid to pay it forward with company‑paid time off for volunteering for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.