(NEX NORFOLK) SALES ASSOCIATE - SHOES

Navy Exchange Service Command; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange Service Command in Norfolk is seeking a Sales Associate - Shoes to welcome customers, promote footwear, and deliver exceptional service. You will learn product features, guide shoppers through the store, and help drive sales while upholding a professional image.

The role emphasizes customer engagement, inventory accuracy, and cash handling. Availability for mornings, evenings, weekends, and holidays is expected, with high school completion preferred for consideration.

Qualifications

• Proven ability to engage customers and identify needs.
• Strong interpersonal communication and listening skills.
• Ability to operate POS system and handle cash accurately.
• Familiarity with basic store procedures and promotions.

Responsibilities

• Proactively engage with customers and build connections.
• Direct customers to merchandise and inform them about promotions.
• Cross-sell and upsell based on customer needs and store layout.
• Maintain store appearance and inventory accuracy.
• Process transactions and complete paperwork or reports as required.

Skills

Customer service

Communication skills

Teamwork

Sales awareness

Education

High school diploma or equivalent

Job description

Job Description - (NEX NORFOLK) SALES ASSOCIATE - SHOES (260002V4)

Job Description

Job Number:

260002V4

Organization

NAVSTA Norfolk Pay Range : $15.00

Job Summary:

As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
• Cooperate and build positive inclusive and respectful relationships; take accountability for your own actions and outcomes.

ORGANIZATION

• Maintaining store appearance

SALES

• Cross-selling products and knowing layout of the store
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs
• Upselling products
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards credit cards, debit cards, (cash handling) including counting money and returning accurate amounts to customer
• Completing various forms of paperwork, reports, and reconciliation

INVENTORY

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

DEPENDABILITY

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

QUALIFICATIONS

PRODUCT KNOWLEDGE

• Basic knowledge of products merchandise

EXPERIENCE

• Retail experience, preferred but not required

COMMUNICATION SKILLS

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS

• Basic math functions such as addition, subtraction, multiplication, and division.

REASONING ABILITY

Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

PHYSICAL DEMANDS WORK ENVIRONMENT

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS

Available to work a variety of hours, which may include early mornings, evenings, weekends, and holidays

No experience required. High school graduate or equivalent preferred.