(NEX LITTLE CREEK) - SALES ASSOCIATE - LADIES

Navy Exchange Service Command; Virginia Beach (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

Navy Exchange Service Command is seeking a Sales Associate - Ladies at Little Creek to be the face of our brand and provide outstanding customer service. You will assist customers, explain product features, and help them find items while representing a professional image.

Responsibilities include engaging customers, cross-selling, maintaining store appearance, handling POS transactions, and supporting inventory processes.

Qualifications

• High school graduate or equivalent preferred.
• Retail experience preferred but not required.
• Strong interpersonal and communication skills.
• Ability to read, write, and interpret instructional documents.
• Ability to communicate with customers, peers and management.
• Basic math functions such as addition, subtraction, multiplication and division.

Responsibilities

• Proactively engage and connect with customers.
• Direct customers to merchandise and inform about promotions and STAR card.
• Maintain store appearance and organization.
• Cross-sell and upsell products; know store layout.
• Operate Point-of-Sale system and process transactions.
• Complete paperwork, reports, and reconciliations.
• Be custodian of inventory and participate in inventories.
• Adhere to assigned work schedule and be dependable.

Skills

Customer service

Retail sales

Cash handling

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Job Description - (NEX LITTLE CREEK) - SALES ASSOCIATE - LADIES (260003HL)

Job Description

Job Number:

260003HL

Organization

Little Creek Pay Range : $15.00

Job Summary: As a sales associate you will be the face of our company. You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities:

CUSTOMER SERVICE - Proactively engage and make a connection with customers.

• Asking questions and listening to customer needs.
• Directing customers to merchandise informing them about upcoming events, promotions, mobile offers, and the STAR card.
• Cooperate and build positive, inclusive and respectful relationships, take accountability for your own actions and outcomes.

ORGANIZATION - Maintaining store appearance.

SALES - Cross-selling products and knowing layout of the store.

• Make suggestions to customer on latest trends and current promotions based on customer individual needs.
• Upselling products.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation

INVENTORY - Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories

DEPENDABILITY - Adherence to assigned work schedule. Accurate and complete follow through on work assignments

• Other Duties as assigned

QUALIFICATIONS/PRODUCT KNOWLEDGE - Basic knowledge of products merchandise

EXPERIENCE - Retail experience preferred but not required

COMMUNICATION SKILLS - Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as; safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers and management. Ability to communicate on the telephone with proper etiquette.

MATHETMATICAL SKILLS - Basic math functions such as; addition, subtraction, multiplication and division.

REASONING ABILITY - Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative, independent of direct supervision.

PHYSICAL DEMANDS/WORK ENVIRONMENT - This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include; close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS - Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

WORK HOURS - Available to work a variety of hours which may include; early mornings, evenings, weekends, and holidays

No experience required. High school graduate or equivalent preferred.