(NEX NORFOLK) SALES ASSOCIATE - PACKAGE STORE

Navy Exchange Service Command; Norfolk (VA); On-site; USD 17,000 - 24,000; Full time

Job summary

The Navy Exchange Service Command in Norfolk seeks a Sales Associate for the Package Store (NEX NORFOLK). You will greet customers, promote products, and help them find items while representing the Navy Exchange brand with professionalism.

Responsibilities include delivering friendly service, managing transactions at the register, handling cash, processing payments, and supporting store operations. Previous retail experience is preferred but not required, and candidates should be able to work

Qualifications

• Retail experience preferred, but not required.
• Strong interpersonal and communication skills; able to read, write, and interpret instructional documents; communicate with customers, peers and management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Ability to multi-task while remaining attentive to customers and able to work as part of a team with initiative.
• Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
• Willingness to work a variety of hours including early mornings, evenings, weekends and holidays.

Responsibilities

• Provide excellent customer service and engage customers.
• Direct customers to merchandise and inform them about promotions and events.
• Maintain store appearance and organization.
• Process sales using the Point-of-Sale system and handle cash.
• Assist with inventory and reconcile records.
• Support dependability by adhering to schedules and completing duties.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Basic math

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Job description

Job Description - (NEX NORFOLK) SALES ASSOCIATE - PACKAGE STORE (260003TD)

Job Number

260003TD

Organization

Norfolk Package Store Pay Range : $15.00 + based on experience

Job Summary

As a sales associate you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational, insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer's needs.
• Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers ,STAR card
• Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.

Sales

• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
• Upselling products.
• Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product knowledge/specs.
• Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork, reports, and reconciliation I

Inventory

• Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May participate in periodic inventories)

Dependability

• Adherence to assigned work schedule. Accurate and complete follow through on work assignments
• Other Duties as assigned

Qualifications

Product Knowledge

• Basic knowledge of products merchandise

Experience

• Retail experience preferred, but not required

Communication Skills

• Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate on the telephone with proper etiquette.

Mathematical Skills

• Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability

• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision.

Physical Demands/Work Environment

• This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

Other Skills

• Enthusiastic. friendly. and energetic with a desire to provide outstanding service.

Work Hours

Available to work a variety of hours which may include early mornings. evenings. weekends and holidays

No experience required. High school graduate or equivalent preferred.