New York Regional VP/GM: Growth & Impact

Optimum; Bethpage (NY); Presencial; USD 179.000 - 255.000; Jornada completa

Descripción de la vacante

Optimum is seeking a Vice President & General Manager for the New York Market, accountable for overall performance, revenue growth, profitability, and customer experience. The role requires translating enterprise strategy into market-level execution while aligning with corporate standards.

The VP/GM will bridge Sales, Marketing, Construction, Network Operations, Customer Experience, Government Affairs, and HR to drive results, sustain market growth, and deliver exceptional customer and employee

Formación

• Bachelor's Degree or equivalent experience.
• 12+ years of progressive leadership experience in telecommunications, broadband, consumer services, utilities, retail, or another multi-site operating environment.
• Prior P&L ownership with demonstrated accountability for financial performance and operational results.
• Experience leading large cross-functional teams in complex operational environments.
• Proven record of driving subscriber growth, customer satisfaction, and financial performance.
• Strong analytical and financial acumen with the ability to translate data into action.
• Demonstrated capability leading through organizational transformation and change.

Responsabilidades

• Own the overall financial and operating performance of the New York market, including revenue growth, subscriber acquisition, retention, profitability, and market share.
• Deliver market-level performance against key business metrics, operating plans, and strategic growth initiatives.
• Analyze market trends, customer behaviors, competitive dynamics, and investment opportunities to drive sustainable growth.
• Maintain accountability for achieving subscriber, penetration, customer experience, and financial targets.
• Develop and execute market-specific action plans to address performance gaps and capitalize on growth opportunities.
• Lead execution of all enterprise programs and initiatives within the market to ensure consistency and operational excellence.
• Coordinate cross-functional activities among Construction, Network Operations, Customer Operations, Marketing, and Sales organizations.
• Ensure effective execution of capital investments, expansion initiatives, network upgrades, and service improvements.
• Monitor operational performance, installation timeliness, service quality, and customer experience metrics.
• Escalate market-specific challenges and recommend solutions that improve performance outcomes.
• Drive residential and SMB customer growth through effective execution across all sales channels.
• Partner with Sales leadership to maximize performance in direct sales, retail, door-to-door, inbound, outbound, and partner channels.
• Ensure local execution of national marketing campaigns while identifying market-specific opportunities to increase customer acquisition and retention.
• Monitor competitive activity and develop local responses to protect and expand market share.
• Foster strong relationships with community stakeholders to improve brand presence and customer engagement.
• Serve as Optimum's executive representative within the New York market.
• Build and maintain relationships with local municipalities, community leaders, economic development organizations, and regulatory stakeholders.
• Partner with Government Affairs to support franchise obligations, public policy initiatives, and expansion opportunities.
• Represent the company at key community and industry events.
• Lead and develop a high-performing market leadership team.
• Foster a culture of accountability, collaboration, customer focus, and operational excellence.
• Ensure strong succession planning and leadership development across critical market roles.
• Partner with Human Resources to drive employee engagement, retention, workforce planning, and talent strategies.
• Promote a business-owner mindset throughout the organization focused on sustainable market success.
• Partner closely with HQ functional leaders to ensure successful implementation of enterprise initiatives.
• Provide field insight and operational feedback to influence corporate strategy and decision-making.
• Balance local market needs with enterprise priorities while maintaining alignment with company standards.
• Drive collaboration across organizational boundaries to accelerate business outcomes.

Conocimientos

P&L ownership

Cross-functional leadership

Strategic planning

Financial analysis

Leadership

Customer experience

Analytical skills

Educación

Bachelor's Degree

Descripción del empleo

Optimum is seeking a Vice President & General Manager for the New York Market, accountable for overall performance, revenue growth, profitability, and customer experience. The role requires translating enterprise strategy into market-level execution while aligning with corporate standards.

The VP/GM will bridge Sales, Marketing, Construction, Network Operations, Customer Experience, Government Affairs, and HR to drive results, sustain market growth, and deliver exceptional customer and employee