New York, Field Claim Investigator

RC Services, LLC; New York (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible scheduling

Job summary

RC Services, LLC is seeking experienced Field Claims Investigators to support insurance claim investigations across New York. This field-based role requires on-site investigations, evidence gathering, interviews, and producing professional reports to aid claim evaluation and resolution.

Applicants should have at least 3 years of investigative experience, valid licenses/certifications listed in qualifications, and be comfortable with travel, evenings, and weekends as needed.

Qualifications

• Minimum of 3+ years of investigative experience in insurance, legal, or related field.
• Reliable transportation and willingness to travel locally.
• Ability to work flexible hours, including evenings and weekends when needed.
• Specific licenses/certifications listed in preferred qualifications.

Responsibilities

• Conduct thorough, field-based insurance claim investigations.
• Perform site inspections with photos, video, measurements, and diagrams.
• Interview claimants, witnesses, and involved parties; obtain statements.
• Prepare client-ready investigative reports and status updates.
• Collect evidence, evaluate findings, and provide objective summaries and recommendations.
• Maintain sound judgment and ensure timelines and standards are met.

Skills

Investigative experience

Travel locally

Flexible hours

Attention to detail

Strong communication

Organization

Tools

Notary Public designation

NY Independent Adjuster License

NY Scaffolding Certification

SST card

Job description

Field Claim Investigator

RC Services is seeking experienced and motivated Field Claims Investigators to support insurance claim investigations throughout New York. This is a great opportunity for individuals who thrive in fieldwork, enjoy investigative analysis, and can manage assignments independently. Prior PI experience is a plus.

In this role, you will conduct on-site investigations, gather evidence, interview involved parties, and produce professional reports to support claim evaluation and resolution.

Key Responsibilities

• Conduct thorough, multi-faceted insurance claim investigations in the field


• Perform site inspections including photographs, video documentation, measurements, and scene diagrams


• Locate and interview claimants, witnesses, and other involved parties


• Obtain signed or recorded statements as needed

Evidence Gathering & Analysis

• Collect and document relevant evidence to support claim determinations


• Evaluate findings and provide clear, objective summaries and recommendations


• Maintain sound judgment throughout investigations

Reporting & Documentation

• Prepare and submit detailed, client-ready investigative reports


• Provide timely status updates on all assigned cases


• Ensure all assignments are completed in accordance with company standards and timelines

Qualifications

Required

• Minimum of 3+ years of investigative experience (insurance, legal, or related field)


• Reliable transportation and willingness to travel locally


• Ability to work flexible hours, including evenings and weekends when needed

Preferred

• Prior insurance claims investigation or adjusting experience


• Knowledge of construction and prior construction claims adjusting or general construction experience


• Basic understanding of NY Labor Laws 240(1) and 241(6)


• Possess NYC Scaffolding Certification and SST card


• Valid NY Independent Adjuster License


• Strong observational, analytical, and problem-solving skills


• Excellent written and verbal communication skills


• High level of organization and time management


• Proficiency in Microsoft Word, Excel, and basic technology systems


• Active Adjuster License


• Bilingual (Spanish)


• Notary Public designation

Work Structure

• Flexible scheduling


• Field-based position (work performed on-site/in territory)

What Sets You Apart

• Self-motivated and able to work independently


• Detail-oriented with strong documentation skills


• Professional, objective, and client-focused


• Comfortable handling sensitive situations and field interactions

Why Join RC Services?

RC Services offers the opportunity to work on diverse and engaging assignments while maintaining the flexibility of contract work. You'll be part of a team that values accuracy, integrity, and high-quality investigative work.

RC Services, LLC is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.