New York Call Center Manager — Growth & Mentorship

Energy Innovation Corp; New York (NY); On-site; USD 143,000 - 200,000; Full time

Job summary

ViacomCBS in New York, NY is seeking a Call Center Manager to blend inbound call handling with Talkdesk mastery. This internship-style managerial role offers ownership over your work and a clear growth path within a team that ships.

Carry a $143,000 - $200,000 tier quota, keep forecasts honest, and build territory plans that maximize coverage across New York. Own post-sale check-ins to turn clients into references and drive cross-selling opportunities.

Qualifications

• Proven track record meeting or exceeding a quota.
• Ability to forecast and maintain CRM data integrity.
• Familiarity with New York market dynamics and clients.
• Experience teaching or coaching others in a sales context.
• Strong prioritization under competing demands.
• Customer-focused approach and interpersonal skills.
• Fluency in complaint handling and cross-selling.

Responsibilities

• Manage a $143k-$200k quota and the playbook to hit it.
• Maintain CRM integrity to ensure accurate forecasts.
• Pursue warm referrals before competitors in NY.
• Develop territory plans to maximize NY coverage.
• Own post-sale check-ins to turn clients into references.

Skills

Quota attainment

Forecasting

New York market knowledge

Mentoring

Prioritization

Customer focus

Complaint handling

Job description

ViacomCBS in New York, NY is seeking a Call Center Manager to blend inbound call handling with Talkdesk mastery. This internship-style managerial role offers ownership over your work and a clear growth path within a team that ships.

Carry a $143,000 - $200,000 tier quota, keep forecasts honest, and build territory plans that maximize coverage across New York. Own post-sale check-ins to turn clients into references and drive cross-selling opportunities.