Call Center Manager

Energy Innovation Corp; New York (NY); On-site; USD 143,000 - 200,000; Full time

Job summary

ViacomCBS in New York, NY is seeking a Call Center Manager to blend inbound call handling with Talkdesk mastery. This internship-style managerial role offers ownership over your work and a clear growth path within a team that ships.

Carry a $143,000 - $200,000 tier quota, keep forecasts honest, and build territory plans that maximize coverage across New York. Own post-sale check-ins to turn clients into references and drive cross-selling opportunities.

Qualifications

• Proven track record meeting or exceeding a quota.
• Ability to forecast and maintain CRM data integrity.
• Familiarity with New York market dynamics and clients.
• Experience teaching or coaching others in a sales context.
• Strong prioritization under competing demands.
• Customer-focused approach and interpersonal skills.
• Fluency in complaint handling and cross-selling.

Responsibilities

• Manage a $143k-$200k quota and the playbook to hit it.
• Maintain CRM integrity to ensure accurate forecasts.
• Pursue warm referrals before competitors in NY.
• Develop territory plans to maximize NY coverage.
• Own post-sale check-ins to turn clients into references.

Skills

Quota attainment

Forecasting

New York market knowledge

Mentoring

Prioritization

Customer focus

Complaint handling

Job description

The Call Center Manager role at ViacomCBS sits where Inbound Call Handling meets Talkdesk, and the candidate who blends both writes their own ceiling. This internship Call Center Manager role offers a $143,000 - $200,000 salary, real ownership over your work, and a clear path to grow alongside a team that ships.

Key Responsibilities

• Carry a $143,000 - $200,000-tier quota and the playbook to hit it
• Keep the CRM honest so forecasts at ViacomCBS mean something
• Chase down warm referrals before competitors in New York get the call
• Build territory plans that maximize coverage across New York, NY
• Own the post-sale check-in that turns clients into references

What You'll Bring

• Track record that proves you can low-drama ship under deadline pressure
• A New York grounding, or the adaptability to plant roots quickly
• Demonstrated ability to teach what you know to someone greener
• A steady hand when three priorities all claim to be number one
• A point of view on ViacomCBS's space, sharpened by your own reading
• Customer-focused outlook with strong interpersonal skills
• Manager fluency in Complaint Handling, with Cross-selling on your roadmap

ViacomCBS took everything frustrating about sales marketing and rebuilt it from scratch in New York, NY, with ownership-driven attention to Empathy. We swap Cross-selling and Complaint Handling tips over lunch because nobody here pretends to know it all.

Come for $143,000 - $200,000, stay for the mentorship, the benefits, and the rare flexibility that makes ViacomCBS a spirited-and-grounded place to grow.

The posting clock reset today, so the Call Center Manager window is wide open.