New User Onboarding Specialist :: Saint Louis, Missouri

Feuji; St. Louis (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Feuji in Saint Louis, MO seeks a New User Onboarding Specialist to deliver onsite training for new employees, ensuring they are equipped to use systems, devices, and processes from day one.

You will prepare onboarding materials, support device setup, coordinate with site leads, and provide first-line help during sessions, with travel to acquired locations as needed.

This role requires strong presentation and interpersonal skills and comfort with M365 and corporate IT environments.

Qualifications

• 2+ years experience in training delivery, onboarding, or end-user support.
• Strong presentation and interpersonal communication skills.
• Comfort with M365, collaboration tools, and standard corporate IT environments.
• Ability to travel to acquired site locations as needed.

Responsibilities

• Deliver onsite new-user training sessions covering device usage, collaboration tools, and support processes
• Prepare and maintain up-to-date onboarding materials and quick-reference guides
• Support new-hire device setup and initial account activation alongside desktop/service desk teams
• Collect onboarding feedback to improve training materials for future integration waves
• Coordinate onboarding schedules with site leads and the Project Lead
• Provide first-line support during onboarding sessions and escalat

Skills

Presentation skills

Interpersonal communication

Public speaking

Tools

Microsoft 365 (M365)

Collaboration tools

Job description

New User Onboarding Specialist

Saint Louis, Missouri

Delivers onsite new-user training and onboarding support at each acquired location, ensuring incoming employees are equipped to use new systems, devices, and processes from day one.

Reports to: Service Desk Lead / Project Lead

Key Responsibilities

• Deliver onsite new-user training sessions covering device usage, collaboration tools, and support processes
• Prepare and maintain up-to-date onboarding materials and quick-reference guides
• Support new-hire device setup and initial account activation alongside desktop/service desk teams
• Collect onboarding feedback to improve training materials for future integration waves
• Coordinate onboarding schedules with site leads and the Project Lead
• Provide first-line support during onboarding sessions and escalat

Required Qualifications

• 2+ years experience in training delivery, onboarding, or end-user support
• Strong presentation and interpersonal communication skills
• Comfort with M365, collaboration tools, and standard corporate IT environments
• Ability to travel to acquired site locations as needed

Preferred Qualifications

• Experience creating training content and documentation
• Background in change management or organizational readiness