New Support Trainer (Fully Remote)

Donorbox; United States; Remoto; USD 70.000 - 110.000; Tempo pieno

Descrizione del lavoro

Donorbox is a fundraising platform and donor management system for nonprofits. Our fast-growing, profitable company is fully distributed with 150 employees across 23+ countries and was named a Best Place to Work in DC.

The role focuses on leading live new hire training, partnering with cross-functional teams to ready new hires before launches, and delivering internal demos and webinars. You will build LMS courses and knowledge base articles that align with product launches.

Mansioni

• Facilitate live new hire training and ensure a 95% certification pass rate.
• Partner with key teams to get new hires operationally ready before launch.
• Lead internal product demos, feature walkthroughs, and support webinars.
• Assist in high-value enterprise onboarding and white-glove client training.
• Build and maintain LMS courses, quizzes, and knowledge base articles.
• Collaborate with Product Marketing to align training with launch SLAs.

Conoscenze

Training & enablement

Public speaking

Cross-functional collaboration

Project management

Strumenti

LMS platforms

Webinars

Descrizione del lavoro

• Facilitate live new hire training and ensure a 95% certification pass rate.
• Partner with key teams to get new hires operationally ready before launch.

Client & Internal Enablement:

• Lead internal product demos, feature walkthroughs, and support webinars.
• Assist in high-value enterprise onboarding and white-glove client training.

Content & Documentation:

• Build and maintain LMS courses, quizzes, and knowledge base articles.
• Collaborate with Product Marketing to align training with launch SLAs.

Donorbox is a fundraising platform and donor management system for nonprofits. Our fast-growing, profitable company is fully distributed with 150 employees across 23+ countries and was named a Best Place to Work in DC.