Assistant Director of New Student & Family Programs

North Carolina Central University; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

North Carolina Central University (NCCU) in Durham, NC, invites applications for the Assistant Director of New Student & Family Programs. The role supports the Office of New Student and Family Programs (NSFP) by developing, implementing, and evaluating programs that aid incoming undergraduates and their families.

The position leads orientation staff recruitment, training, scheduling, and evaluation; coordinates family engagement initiatives; and collaborates with campus partners.

Qualifications

• Master’s degree and 3+ years of professional experience in higher education or student affairs administration.
• Experience delivering student services and programs in a university setting.
• Ability to lead, coordinate, and evaluate orientation and family engagement initiatives.

Responsibilities

• Oversee recruitment, selection, training, and evaluation of orientation staff.
• Coordinate orientation programs and registration processes.
• Manage program databases and parent/family engagement activities.
• Prepare assessment and evaluation reports for Title III and Enrollment Management.
• Provide departmental leadership in the Director’s absence and support NSFP strategic initiatives.

Skills

Oral communication

Written communication

Interpersonal skills

Presentation skills

Education

Master’s degree

Higher Education Administration / Counseling

Job description

Position Information

• Position/Classification Title | Academic Support Center Coordinator
• Working Title | Assistant Director of New Student & Family Programs
• Position Number | 817139
• FLSA | Exempt
• Appointment Type |
• Tenure Track | No
• FTE | 1 = 40 hours/week, 12 months
• If time limited, duration date |
• Department Hiring Range | The salary is competitive and will be determined based on the candidate’s educational background, relevant experience, qualifications, and demonstrated expertise.
• EEO-1 Category | Professionals
• SOC Code | 25-9099 - Education, Training, and Library Workers, All Other

Position Overview

Be an Eagle - Where Purpose Takes Flight! | Are you ready to make an impact? At North Carolina Central University (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit NCCU.edu.

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

• Accrued Vacation and Sick Leave Community Service Leave NC State – Health Benefits NCFlex – Vision, Dental, Flexible Spending Account, Life Insurance and more 11-12 Paid Holidays Teachers and State Employees Retirement System (TSERS) Optional Supplemental Plans – 401k, 403b, 457b and 457 Employee Assistance Program (EAP) Campus Recreation Center Discount University Bookstore Discount and more.

Primary Function of Organizational Unit

The Division of Student Affairs fosters student growth and development. The Division of Student Affairs aids, directs, and informs students about services and programs that will expand students’ educational experiences and prepare them for lives in local and global communities. The Division of Student Affairs is responsible for many of the outside the classroom/off campus aspects of student life at NCCU, including student engagement and leadership; career services; student disability services; student leadership; residential life; student activities; student conduct; special programs and services; student health & counseling services; and campus ministry.

New Student Services serves as a link between NCCU and students’ parents and family members and is the campus resource for addressing and responding to parents’ questions, issues, and concerns.

Primary Purpose of Position

The Office of New Student and Family Programs (NSFP) provides leadership and programming in student orientation, transition, retention, and parent and family engagement. The Assistant Director supports the Director in developing, implementing, and evaluating programs and services that support incoming undergraduate students and their families at North Carolina Central University (NCCU).

The Assistant Director oversees the recruitment, selection, training, supervision, scheduling, and evaluation of student orientation staff; coordinates orientation programs and registration processes; manages program databases; and advises the NCCU Parent and Family Association. The position also leads the development and evaluation of first-year and transfer student programming, coordinates family engagement initiatives, and prepares assessment and evaluation reports related to Title III and Enrollment Management partnerships.

Additionally, the Assistant Director supports departmental leadership and operations, serves as the department’s lead in the Director’s absence, and performs other duties as assigned. The position reports directly to the Director of New Student and Family Programs.

Required Knowledge, Skills, and Abilities

Excellent oral, written, interpersonal, and presentation skills, with the ability to communicate effectively with parents, students, faculty, staff, and university administrators. Strong conceptual, cross-cultural communication, problem-solving, decision-making, and conflict-resolution skills. Ability to work effectively with individuals and groups from diverse backgrounds, including students and their parents and families. Knowledge of the university environment, student development, and current trends in parent and family engagement. Strong organizational skills and attention to detail, with the ability to multitask and manage multiple projects in a fast-paced environment. Demonstrated ability to identify problems, exercise sound judgment, and make critical decisions independently. Ability to work independently and collaboratively as part of a team. Strong strategic thinking, project management, and customer service skills.

Minimum Education/Experience

Master’s degree and a minimum of three (3) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services, or an equivalent combination of education and experience.

Preferred Education and Experience

Master’s degree in Higher Education Administration, College Student Personnel, Counseling, or a related field. Minimum of five (5) years of professional experience in higher education or student affairs administration, with comprehensive experience delivering student services. Experience coordinating student orientation and parent and family programs.

Licenses or Certification required by Statute or Regulation

None

Equal Opportunity Employer

Consistent with the policy of the State of North Carolina, North Carolina Central University (NCCU) reaffirms that it has been, and will continue to be, the policy of this University to be an equal opportunity employer. North Carolina Central University is committed to providing educational opportunities and prohibits discrimination against students, applicants, employees, or visitors based on race, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status. Any individual alleging discrimination based on sexual orientation cannot grieve beyond the University’s internal grievance process. In keeping with this policy, and to further the principle of equal opportunity, all other personnel matters such as recruitment, selection, hiring, promotion, compensation, performance appraisal, disciplinary actions, benefits, transfers, separations, reduction in force, grievance procedures, company-sponsored training, education, tuition assistance, and social and recreational programs will also continue to be administered in accordance with this policy.

Work Location

Fully On-site (dedicated office at Duty Station)

Primary Responsibilities and Duties

• Function | Leadership, Administration & Operations
  Describe the specific tasks and responsibilities related to the function. | Oversee the recruitment, selection, scheduling, training, supervision, and evaluation of student orientation staff. Coordinate the development, delivery, and evaluation of leadership training activities for student leaders. Assist with the planning, implementation, facilitation, and evaluation of new student orientation programs.
• Function | Coordination - Work
  Describe the specific tasks and responsibilities related to the function. | Assist with the design, development, and implementation of New Student and Family Programs, including orientation programming. Coordinate online orientation registration, database management, and related administrative processes. Facilitate and support the Parent and Family Association. Coordinate admitted student engagement initiatives, publications, social media, and departmental website content. Serve on committees that support the goals and objectives of New Student and Family Programs (NSFP).
• Function | Managing Work Processes
  Describe the specific tasks and responsibilities related to the function. | Oversee the vision, strategic direction, and evaluation of first-year programming for incoming first-year and transfer students. Coordinate and execute program logistics and admitted student engagement initiatives aligned with the goals and objectives of New Student and Family Programs (NSFP).
• Function | Communication and Teamwork
  Describe the specific tasks and responsibilities related to the function. | Coordinate and prepare evaluation reports related to Title III initiatives and Enrollment Management partnerships. Assist the Director of New Student and Family Programs with departmental operations, programming, and strategic initiatives. Provide departmental leadership and oversight in the Director’s absence.
• Function | Strategic Plan Execution Support
  Describe the specific tasks and responsibilities related to the function. | Assist the Director of New Student and Family Programs with departmental operations and strategic initiatives. Oversee the vision, strategic direction, and evaluation of first-year programming for incoming first-year and transfer students. Coordinate and execute program logistics and admitted student engagement initiatives aligned with the goals and objectives of New Student and Family Programs (NSFP).
• Function | Other Duties as Assigned
  Describe the specific tasks and responsibilities related to the function. | Perform other duties as assigned.

Pre-Employment Requirements

Applicants seeking Veteran’s Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.

Final candidates are subject to criminal background checks, and education/license verification prior to employment. North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.