New Store Opening! Store Manager, SoHo

KIKO MILANO; San Francisco (CA); On-site; USD 85,000 - 100,000; Full time

Job summary

KIKO MILANO is seeking a Store Manager for its SoHo flagship in New York City. You will lead a high-performing team, drive exceptional customer experiences, and bring the brand to life on a dynamic retail floor.

You will recruit, coach, and develop talent, manage visual merchandising, and deliver sales results while building brand ambassadors who embody KIKO MILANO’s standards. This is a premier role launching in North America.

Qualifications

• Minimum 4 years of retail leadership experience, preferably as a Store Manager.
• Previous beauty or luxury retail experience preferred.
• Artistry experience or makeup skills preferred but not required.
• Proven ability to lead high-performing teams and drive sales.
• Strong business acumen to analyze KPIs and drive action plans.
• Experience opening a new store is desirable.

Responsibilities

• Recruit, hire, onboard, and develop a passionate, customer-focused team.
• Foster a culture of accountability, collaboration, inclusivity, and high performance.
• Coach and mentor team members through regular feedback, performance conversations, and career development.
• Partner with HR on employee relations, talent planning, recruitment, succession planning, and performance management.
• Deliver engaging product knowledge, artistry, and selling skills training.
• Create an environment that promotes engagement, recognition, and low turnover.
• Lead on the sales floor to create memorable customer experiences and brand moments.
• Inspire confidence through beauty expertise and genuine connections.
• Build a team of brand ambassadors who represent KIKO MILANO with pride.
• Ensure every customer interaction reflects the brand and service standards.
• Own and achieve sales, customer experience, and operational KPIs.
• Monitor performance including sales, conversion, AOV, productivity, and inventory.
• Develop and execute quarterly action plans to drive growth.
• Analyze market trends and provide insights to the Area Manager.
• Support local marketing initiatives and community engagement.

Skills

Retail leadership

Sales driven

People development

KPIs analysis

Communication

Tools

POS systems

Job description

Founded in Milan in 1997, KIKO MILANO has redefined beauty by making high-quality, trend-driven cosmetics accessible to everyone. Inspired by Italian creativity, innovation, and self-expression, we empower our customers to celebrate their individuality through color, artistry, and confidence.

We're excited to launch our first-ever SoHo flagship location in New York City, and we're looking for an exceptional leader to bring this vision to life.

This isn't just another Store Manager role— it's an opportunity to build a team, shape the customer experience, and establish one of KIKO MILANO's most exciting retail destinations in North America.

If you're an inspiring people leader, passionate about beauty and artistry, thrive in a fast-paced retail environment, and love creating unforgettable customer experiences, we want to meet you.

Position Overview

As the Store Manager, you'll be the face of KIKO MILANO in SoHo—our ultimate brand ambassador. You'll lead by example, inspire a high-performing team, deliver exceptional customer experiences, and drive business results while bringing the KIKO brand to life every day.

From recruiting top talent to coaching artistry techniques, executing flawless visual merchandising, and delivering sales results, you'll play a critical role in launching and growing our newest flagship location.

What You’ll Do

• Recruit, hire, onboard, and develop a passionate, customer-focused team.
• Foster a culture of accountability, collaboration, inclusivity, and high performance.
• Coach and mentor team members through regular feedback, performance conversations, and career development.
• Partner with HR on employee relations, talent planning, recruitment, succession planning, and performance management.
• Deliver engaging product knowledge, artistry, and selling skills training using BeKIKO and in partnership with the Customer Experience Trainer.
• Create an environment that promotes engagement, recognition, and low turnover.

Deliver an Exceptional Customer Experience

• Lead by example on the sales floor, creating memorable and personalized customer experiences.
• Inspire confidence through beauty expertise, artistry, and genuine customer connections.
• Build a team of passionate brand ambassadors who represent KIKO MILANO with pride.
• Ensure every customer interaction reflects the KIKO brand and service standards.

Drive Business Results

• Own and achieve sales, customer experience, and operational KPIs.
• Monitor business performance including sales, conversion, average transaction value, productivity, and inventory results.
• Develop and execute quarterly action plans to drive business growth.
• Analyze market trends and provide insights to the Area Manager.
• Support local marketing initiatives and community engagement opportunities.

Execute Operational Excellence

• Ensure full compliance with all company policies, procedures, and operational standards.
• Execute promotional launches, merchandising updates, and visual standards.
• Maintain inventory accuracy and minimize stock loss.
• Complete all required BeKIKO training modules and ensure team compliance.
• Create schedules that support both business needs and employee development.

What We're Looking For

• Minimum 4 years of retail leadership experience, preferably as a Store Manager.
• Previous beauty, cosmetics, skincare, or luxury retail experience preferred.
• Artistry experience or makeup application skills preferred, but not required.
• Proven success leading high-performing teams and driving sales results.
• Passion for developing people through coaching and mentorship.
• Strong business acumen with the ability to analyze KPIs and execute action plans.
• Excellent communication, organizational, and problem-solving skills.
• Experience opening a new store is highly desirable.

Why Join KIKO MILANO?

This is a unique opportunity to launch one of our most exciting stores in North America and make your mark on the future of KIKO MILANO in New York City. You'll have the chance to build your own team, create an exceptional customer experience from day one, and represent one of Europe's fastest-growing beauty brands in the heart of SoHo.

If you're passionate about beauty, leadership, creativity, and inspiring others, we'd love to hear from you.

KIKO MILANO is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed.

Compensation Transparency

The anticipated base salary range for this position is $85,000-100,000 annually, plus eligibility for commission and performance incentives. This range does not include additional benefits such as medical, dental, vision, 401(k), paid time off, or other company-sponsored programs. Full compensation and benefits details will be discussed during the interview process.