Field Executive Training Manager (South West)

KIKO MILANO; Los Angeles, California (CA, MO); On-site; USD 90,000 - 110,000; Full time

Job summary

KIKO MILANO is seeking a Field Executive Training Manager for the South West Region to drive commercial performance, education, and talent development across Macy's SIS and KIKO MILANO freestanding stores in Southern California.

The role emphasizes coaching, leadership, and operational excellence with extensive travel and a strong field presence to ensure brand standards and a superior customer experience.

Qualifications

• Bachelor's degree in business management, fashion, or equivalent experience.
• 5+ years of multi-unit retail leadership experience in beauty, cosmetics, fashion, or specialty retail.
• Experience managing FSS and SIS business models in a large commercial retail environment.
• Proven ability to drive sales and improve operational performance across multiple locations.
• Strong coaching, training, employee relations, recruitment, succession planning, and talent development.
• Excellent leadership, communication, organizational, and analytical skills.
• Willingness to travel extensively; able to manage multiple priorities in a fast-paced environment.
• Professional artistry, makeup application, skincare, or beauty education experience is preferred but not required.

Responsibilities

• Drive sales, profitability, and KPI performance across SIS and FSS locations.
• Execute commercial initiatives, promotions, and strategies to achieve regional objectives.
• Analyze business performance and develop action plans to maximize sales and operational excellence.
• Conduct regular store visits, ensuring execution of brand standards, visual merchandising, inventory management, and operational compliance.
• Support new store openings, remodels, and additional business initiatives as assigned.
• Maintain a strong field presence by spending a minimum of four (4.5) days per week in stores.
• Lead the execution of education strategy across the region.
• Deliver onboarding, product knowledge, artistry, leadership, and operational training programs.
• Coach store leadership and field teams to improve selling behaviors, customer experience, and overall business performance.
• Ensure completion of all required learning programs, certifications, and compliance training.
• Reinforce education through ongoing coaching, performance observations, and development planning.

Skills

Multi-unit retail leadership

FSS & SIS management

Coaching & training

Employee relations

Recruitment

Succession planning

Talent development

Leadership

Communication

Organizational skills

Analytical skills

Travel readiness

Education

Bachelor's degree in business management or fashion

Job description

Field Executive Training Manager – South West Region

Reports To

Executive Director, Retail & Commercial

OVERVIEW

The Field Executive Training Manager is responsible for driving commercial performance, operational excellence, talent development, and education across KIKO MILANO's Macy's Shop-in-Shop (SIS) & Freestanding Store (FSS) locations within the North West Region.

This role is ideal for a commercially driven, hands-on field leader who is passionate about developing people, driving business results, and delivering an exceptional customer experience. The successful candidate will effectively balance commercial leadership, operational excellence, education, and talent development to support the continued growth of KIKO MILANO across both Freestanding Stores and Macy's Shop-in-Shop locations.

The territory currently includes Southern California with markets subject to change based on business needs. This individual serves as a strategic field partner, leading business performance through coaching, education, operational execution, and people development while ensuring an exceptional customer experience and consistent brand standards across all locations.

KEY RESPONSIBILITES

COMMERICAL & OPERATIONAL LEADERSHIP

• Drive sales, profitability, and KPI performance across assigned SIS and FSS locations.
• Execute commercial initiatives, promotions, and business strategies to achieve regional objectives.
• Analyze business performance and develop action plans to maximize sales and operational excellence.
• Conduct regular store visits, ensuring execution of brand standards, visual merchandising, inventory management, and operational compliance.
• Support new store openings, remodels, and additional business initiatives as assigned.
• Maintain a strong field presence by spending a minimum of four (4.5) days per week in stores.

TRAINING & EDUCATION

• Lead the execution of KIKO MILANO's education strategy across the region.
• Deliver onboarding, product knowledge, artistry, leadership, and operational training programs.
• Coach store leadership and field teams to improve selling behaviors, customer experience, and overall business performance.
• Ensure completion of all required learning programs, certifications, and compliance training.
• Reinforce education through ongoing coaching, performance observations, and development planning.

PEOPLE LEADERSHIP

• Partner with Human Resources to support recruitment, onboarding, employee relations, performance management, and organizational development.
• Build and maintain a strong talent pipeline through proactive recruitment, succession planning, and leadership development.
• Coach and develop Store Managers and Assistant Store Managers to build high-performing teams and strengthen internal bench strength.
• Foster an inclusive, high-performance culture focused on accountability, engagement, retention, and continuous development.
• Support workforce planning, talent reviews, organizational change, and compliance with company policies and employment practices.

CROSS-FUNCTIONAL PARTNERSHIP

• Partner with Retail Operations, Commercial, Marketing, Human Resources, and Macy's leadership to execute key business initiatives.
• Provide regular business updates, performance analysis, and market insights to the Executive Director, Retail & Commercial.

QUALIFICATIONS

• Bachelor's degree in business management, fashion, preferred or equivalent experience.
• 5+ years of multi-unit retail leadership experience within beauty, cosmetics, fashion, or specialty retail.
• Experience managing both Freestanding Store (FSS) and Shop-in-Shop (SIS) business models, preferably within a large commercial retail environment.
• Demonstrated success driving sales, developing leaders, and improving operational performance across multiple locations.
• Strong experience in coaching, training, employee relations, recruitment, succession planning, and talent development.
• Excellent leadership, communication, organizational, and analytical skills.
• Ability to travel extensively and manage multiple priorities in a fast-paced environment.
• Professional artistry, makeup application, skincare, or beauty education experience is preferred but not required.

TRAVEL & LOCATION REQUIREMENTS

• Frequent travel throughout the assigned region is required.
• Must spend at least four (4.5) days per week in stores supporting business performance and team development.
• Must be able to work a minimum of (2) Saturday's per month.
• A valid driver's license is required.
• Applicants must currently reside in Los Angeles Metropolitan area. Candidates outside of these locations will not be considered. Relocation assistance is not available.

EQUAL OPPORTUNITY

KIKO MILANO is an equal opportunity employer committed to inclusive and fair hiring practices. We do not discriminate based on race, color, gender, age, nationality, culture, religion, sex, disability, or any other protected characteristic. We believe that diversity and individuality strengthen our culture and reflect our core values.

COMPENSATION TRANSPARENCY

The anticipated base salary range for this position is $90,000-$110,000 annually. This range does not include additional compensation or benefits such as commission, overtime, discretionary bonuses, health insurance, retirement programs, or paid time off. Full compensation details will be shared during the interview process and/or with an official offer.