New Patient Scheduler

LifeWorks Wellness Center; Clearwater (FL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Health savings account

Employee discount

Paid Time Off

Holiday Pay

Job summary

LifeWorks Wellness Center is seeking a compassionate New Patient Scheduler to support new patients at the start of their journey with our holistic care approach.

You will ensure a smooth scheduling process, answer questions, collect payments, and guide patients through paperwork and next steps in a fast-paced clinic environment.

Qualifications

• Experience in sales or call center roles is required.
• Familiarity with medical terminology is preferred.
• Typing at least 40 WPM with intermediate computer proficiency.
• Strong verbal and written communication skills are essential.

Responsibilities

• Create a warm, welcoming first experience for new patients.
• Answer new patient questions about scheduling and practitioner information.
• Return calls and messages from patients via phone, email, or social channels.
• Explain scheduling requirements and expectations to new patients.
• Schedule initial visits and collect payment during scheduling.
• Send new patient paperwork and ensure completion before the appointment.
• Reschedule appointments as needed and manage changes.
• Document all conversations and follow-ups in the patient record.

Skills

Sales experience

Call center experience

Medical terminology

Typing speed 40 WPM

Verbal communication

Written communication

Education

High school diploma or GED

Job description

Overview

LifeWorks Wellness Center is seeking a compassionate, detail-oriented, and sales-driven New Patient Scheduler to join our expanding team. This role is vital in supporting new patients as they begin their journey with our clinic. The ideal candidate will deliver an exceptional first impression, ensure a smooth scheduling experience, and clearly communicate next steps to patients seeking holistic and integrative medical care.

Who We Are

LifeWorks Wellness Center is the largest integrative medicine practice in the U.S. and Florida’s leading natural health clinic. We proudly provide patients with alternative medical doctors who treat a wide range of chronic health conditions naturally. Individuals travel from all over the world to receive our life-changing holistic treatment programs.

Key Responsibilities

• Create a warm, welcoming, and positive first experience for every new patient through compassionate communication and supportive guidance.
• Answer all new patient questions related to scheduling, visit expectations, and practitioner information.
• Return calls to patients requesting appointments or seeking additional information via phone, email, Facebook, or other channels.
• Ensure patients understand expectations and requirements for becoming a new patient.
• Schedule initial office visits and collect payment during scheduling.
• Send new patient paperwork and ensure completion prior to the appointment.
• Reschedule patients who need to cancel or modify their appointment.
• Document all conversations, actions, and follow-ups accurately in the patient record.

Qualifications

• Minimum 1 year of sales experience or 2 years of callcenter experience.
• Familiarity with medical terminology
• Ability to type at least 40 WPM with intermediate computer proficiency
• Strong verbal and written communication skills

Education and/or Experience

• High school diploma or GED required
• Prior experience in patient scheduling, healthcare support, or medical office administration preferred
• Experience working in a patient-facing or customer service–driven role
• Strong ability to learn scheduling systems, workflows, and communication protocols
• Excellent organizational skills and attention to detail
• Compassionate communication style with the ability to support patients during decision-making

Language Skills

Must speak English fluently and possess strong interactive communication skills that help new patients feel heard, supported, and at ease during their first touchpoint with the clinic.

Physical Demands of Position

While performing the duties of this job, the employee must be able to:

• Sit or stand for extended periods while working at a computer or phone
• Maintain focus and composure in a fast-paced environment
• Sustain a professional and empathetic demeanor when speaking with individuals seeking care

Hours:

• Full-time, minimum of 37.5 hours per week
• Monday through Friday

Compensation:

$25 per hour

Benefits:

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay