New Patient Care Coordinator Position

Tristar Physical Therapy; Morristown (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Competitive benefits

Supportive team

Job summary

Tristar Physical Therapy in Morristown, TN seeks an experienced Front Office Patient Care Coordinator to deliver exceptional front desk support from the initial call through the final visit.

This full-time role blends patient service, scheduling, insurance interactions, and teamwork in a busy outpatient setting. If you are detail-oriented, patient-focused, and eager to grow with a dedicated care team, apply today. We offer opportunities for long-term growth and a supportive work culture.

Qualifications

• 2–3 years of front desk experience required.
• Healthcare insurance/billing/collections experience preferred.
• Sales and objection handling skills.
• Ability to multitask in a high-volume outpatient environment.
• Flexibility and adaptability to changes; team-oriented.
• Willingness to learn and a positive attitude.

Responsibilities

• Front Desk Tasks (phones, reports, statistics tracking).
• Call inbound leads from online sources and Facebook ads.
• Schedule new patient evaluations.
• Check in new patients and collect paperwork.
• Greet all patients like VIPs.
• Check-in/out existing patients.
• Insurance benefits checks and authorizations.
• Collect patient payments.
• Schedule patient appointments and maintain accuracy.

Skills

Front desk experience

Healthcare insurance/billing

Sales and objections

Multitasking

Flexibility

Team orientation

Job description

Tristar Physical Therapy is hiring an experienced, full-time employee to serve as a Front Office Patient Care Coordinator for the company’s growing team. Our Patient Care Coordinators are responsible for contributing to the team's efforts by providing amazing customer support from the initial phone call to the final visit and beyond.

Just a little heads up.

We are looking for someone who wants to be a part of a growing, innovative, people-centered environment and is looking for a career move, NOT just another job.

This position will begin as Full-Time.

You are perfect for this role if you LOVE working with patients, digging deep into issues, learning, and problem-solving. Seriously, you are the type of person who will become obsessed with optimizing patients’ results and the front office experience so they can have a seamless experience when they enter the facility.

You may be someone who can work independently, avoid mistakes, and make decisions on your own. But you are also a taskmaster and enjoy working with a team.

We want someone comfortable with responsibility and very mission-minded. When others see a WALL, you see a problem you can solve given enough time to RESEARCH.

Someone who loves learning and problem-solving. If you’re looking to work for a company that allows you to choose your path of growth as the company grows, then you’d be a great fit! This is a dream job for the right person!

We will teach you everything you need to know! We just need you to show up with a willingness to learn, the ability to do the work, and a positive attitude. Tristar Physical Therapy is looking for a long-term hire. We want to create an amazing working relationship that could help the company thrive for multiple years.

Requirements

• 2-3 Years of Front Desk experience (Required)
• Healthcare Insurance/Billing/Collections Experience (Preferred)
• Sales and Objection Handling Skill Set
• This position will be performed in a high-volume outpatient environment so need to be able to multitask and problem-solve quickly.
• Flexibility is a must. Need to be willing to make changes as quickly as needed
• Our team prides itself in being just that….a TEAM! So, if we’ve got your back, you’ve got to have ours, too!

Job Duties for the Administrative Assistant / Front Desk Include (but not limited to)

• Front Desk Tasks (computer use, answering phones, preparing reports, statistics tracking)
• Call All Incoming Leads from Online Sources and Facebook Ads
• Schedule New Patient Evaluations
• Check In New Patients and Collect Pertinent Paperwork
• Greet All Patients Like They Are VIPs!
• Check-In / Out all Existing Patients
• Insurance Benefits Check and Authorizations
• Collect Patient Payments
• Schedule Patients Appointments Appropriately
• Have A Lot Of Fun While Making A Difference In Someone's Life!

In addition to a rewarding position with an incredible team, we offer some pretty amazing perks:

• Flexibility with your schedule - Who doesn’t want that?!
• The competitive compensation package, including benefits!
• The best team and support system that you could want.

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture