New Homes PV & Storage Field Service Manager

Qcells North America; Irvine (CA); Hybrid; USD 98,000 - 118,000; Full time

Job summary

Hanwha Q CELLS America Inc. seeks a Service Manager to oversee the Operation & Maintenance of our PV & ESS assets, including case intake, dispatch, billing and data analysis for improvements.

The role is based in Irvine, CA, with potential for in-office scheduling and occasional remote work in exceptional cases. The candidate should have a minimum of five years in related operations, strong project management and CRM experience, and the ability to travel to job sites while adhering to

Qualifications

• Minimum 5 years of professional work experience including 3+ years in construction and project management or field operations and solar/storage in new home communities.
• Ability to understand PV/ESS designs and equipment specs with attention to detail for replacements.
• Strong organizational, problem-solving and analytical abilities with a process-driven approach.
• Excellent written and spoken communication with stakeholders on performance of solar contractors.

Responsibilities

• Establish workflows and performance expectations for New Homes Operations & Maintenance field service.
• Manage underperformance cases from intake to resolution, including remote troubleshooting and dispatch.
• Train teams in CRM case management and ensure proper data entry with time-stamped updates.
• Coordinate field service installations, pre-qualification, and onboarding of providers.
• Monitor life-cycle metrics, RMA volume and costs, and drive cost-reduction initiatives.
• Build dashboards to track progress and report insights to leadership.

Skills

Project management

Operations experience

Analytical skills

Communication skills

Education

Bachelor’s degree in business or related field

Job description

Hanwha Q CELLS America Inc. seeks a Service Manager to oversee the Operation & Maintenance of our PV & ESS assets, including case intake, dispatch, billing and data analysis for improvements.

The role is based in Irvine, CA, with potential for in-office scheduling and occasional remote work in exceptional cases. The candidate should have a minimum of five years in related operations, strong project management and CRM experience, and the ability to travel to job sites while adhering to