New Home Sales Assistant — Path to On-Site Agent

Smith Douglas Homes; Charlotte (NC); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Commission opportunities

Mentorship and training

Career path to On-Site Sales Agent

Benefits package (health, dental, vis​

Job summary

Smith Douglas Homes is seeking a New Home Sales Assistant in Charlotte, NC to support the Sales Agents and community teams, learn pricing, inventory, and financing processes, and help prospective buyers through home tours and showings.

You will receive structured training, mentorship, and real-world experience, with a strong focus on customer service and relationship-building to drive community sales goals and growth within the organization.

Qualifications

• Previous administrative, customer service, sales, or real estate experience preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a desire to learn and grow within the homebuilding industry.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.

Responsibilities

• Provide support to Sales Agents and community teams by following established sales and closing procedures.
• Learn and develop expertise in new home pricing, homesite premiums, inventory management, and community offerings.
• Assist prospective buyers by demonstrating homes, homesites, and community features.
• Coordinate loan application setup for prospects and help monitor the financing process.
• Build trusted relationships with homebuyers through exceptional customer service and consistent communication.
• Complete monthly competitive market analyses to help support community sales efforts.
• Maintain the presentation and appearance of Sales Centers, model homes, and inventory homes.
• Coordinate website updates and communicate marketing needs to the Marketing team.
• Participate in Community Review meetings and homeowner events.
• Support daily marketing initiatives, including signage, sales materials, and website accuracy.
• Represent Smith Douglas Homes through active involvement in community and professional organizations.

Skills

Organizational skills

Communication

Customer service mindset

Multi-tasking

Learning mindset

Tools

Microsoft Office

CRM

Job description

Smith Douglas Homes is seeking a New Home Sales Assistant in Charlotte, NC to support the Sales Agents and community teams, learn pricing, inventory, and financing processes, and help prospective buyers through home tours and showings.

You will receive structured training, mentorship, and real-world experience, with a strong focus on customer service and relationship-building to drive community sales goals and growth within the organization.