Sales Assistant

Smith Douglas Homes; Charlotte (NC); On-site; USD 22,000 - 39,000; Full time

Benefits offered by this job

Commission opportunities

Mentorship and training

Career path to On-Site Sales Agent

Benefits package (health, dental, vis​

Job summary

Smith Douglas Homes is seeking a New Home Sales Assistant in Charlotte, NC to support the Sales Agents and community teams, learn pricing, inventory, and financing processes, and help prospective buyers through home tours and showings.

You will receive structured training, mentorship, and real-world experience, with a strong focus on customer service and relationship-building to drive community sales goals and growth within the organization.

Qualifications

• Previous administrative, customer service, sales, or real estate experience preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a desire to learn and grow within the homebuilding industry.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.

Responsibilities

• Provide support to Sales Agents and community teams by following established sales and closing procedures.
• Learn and develop expertise in new home pricing, homesite premiums, inventory management, and community offerings.
• Assist prospective buyers by demonstrating homes, homesites, and community features.
• Coordinate loan application setup for prospects and help monitor the financing process.
• Build trusted relationships with homebuyers through exceptional customer service and consistent communication.
• Complete monthly competitive market analyses to help support community sales efforts.
• Maintain the presentation and appearance of Sales Centers, model homes, and inventory homes.
• Coordinate website updates and communicate marketing needs to the Marketing team.
• Participate in Community Review meetings and homeowner events.
• Support daily marketing initiatives, including signage, sales materials, and website accuracy.
• Represent Smith Douglas Homes through active involvement in community and professional organizations.

Skills

Organizational skills

Communication

Customer service mindset

Multi-tasking

Learning mindset

Tools

Microsoft Office

CRM

Job description

At Smith Douglas Homes, our mission is to enhance people’s quality of life by creating opportunities for homeownership. We believe that mission starts with our people.

When you join Smith Douglas Homes, you become part of a team that is committed to doing the right thing, supporting one another, and delivering exceptional experiences for our customers. We foster a culture built on collaboration, accountability, continuous improvement, and mutual respect—where every team member has the opportunity to make an impact and grow their career.

Join us and help build more than homes. Help build opportunities, communities, and a future you can be proud of.

Help Families Achieve the Dream of Homeownership While Launching Your Sales Career

We're seeking a New Home Sales Assistant to join our team. This role is an exceptional opportunity for an ambitious professional looking to build a rewarding career in new home sales. Working alongside experienced and successful New Home Sales Agents, you'll receive hands-on training, mentorship, and real-world experience that will prepare you for future growth opportunities within our organization.

If you're highly organized, customer-focused, and passionate about helping families find the perfect home, we'd love to meet you.

What You’ll Do

• Provide support to Sales Agents and community teams by following established sales and closing procedures.
• Learn and develop expertise in new home pricing, homesite premiums, inventory management, and community offerings.
• Assist prospective buyers by demonstrating homes, homesites, and community features.
• Coordinate loan application setup for prospects and help monitor the financing process.
• Build trusted relationships with homebuyers through exceptional customer service and consistent communication.
• Complete monthly competitive market analyses to help support community sales efforts.
• Maintain the presentation and appearance of Sales Centers, model homes, and inventory homes.
• Coordinate website updates and communicate marketing needs to the Marketing team.
• Participate in Community Review meetings and homeowner events.
• Support daily marketing initiatives, including signage, sales materials, and website accuracy.
• Represent Smith Douglas Homes through active involvement in community and professional organizations.

What We’re Looking For

• Previous administrative, customer service, sales, or real estate experience preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated with a desire to learn and grow within the homebuilding industry.
• Proficiency in Microsoft Office Suite; CRM experience is a plus.

Why You’ll Love This Opportunity

• Competitive hourly pay plus commission opportunities.
• Structured training and mentorship from top-performing Sales Agents.
• Clear career path toward becoming an On-Site New Home Sales Agent.
• Opportunity to work for one of the fastest-growing homebuilders in the nation.
• Collaborative, family-oriented culture that values teamwork and professional growth.
• Comprehensive benefits package including health, dental, vision, paid time off, and retirement savings options.

Success in This Role Looks Like

• Delivering an exceptional experience for prospective homebuyers.
• Providing seamless support to the Sales team and contributing to community sales goals.
• Building strong relationships with customers, colleagues, and business partners.
• Developing the skills, knowledge, and confidence needed to advance into a New Home Sales Agent role.
• Living our mission of enhancing the quality of people’s lives by helping families achieve homeownership.

If you’re ready to take the next step in your real estate career while making a meaningful impact on the lives of homebuyers,

SDH Management Services LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to [e-mail].

An offer of employment for this role is contingent upon the successful completion of background check and drug screening. We are a certified Drug Free Workplace.