New Home Consultant

M/I Homes Inc.; Naperville (IL); On-site; USD 52,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) options

Job summary

A leading homebuilder is seeking a dedicated New Home Consultant to guide customers through the homebuying journey. Responsibilities include showcasing product features, generating sales, and providing exceptional customer service. Ideal candidates have a minimum of 2 years of customer service experience, strong communication skills, and a growth-oriented mindset. This position offers a 100% commission-based pay structure with a first-year pay range of $52,000 - $200,000 and a comprehensive benefits package.

Qualifications

• Minimum 2 years of customer service experience with standout results.
• Demonstrated coachability with a growth-oriented mindset.
• Proficiency in computer skills and adaptability to new technology.

Responsibilities

• Guide customers through the homebuying journey.
• Showcase product features and facilitate the sales process.
• Act as the primary point of contact for homebuyers.

Skills

Customer service experience

Strong communication skills

Sales skills

Adaptability

Teamwork

Education

College degree or equivalent training in sales and marketing

Job description

M/I Homes, a renowned homebuilder with over 40 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 140,000 homeowners realize their dreams across 17 markets nationwide.

As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.

Key Responsibilities:

• Convert visiting customers to new home communities into future homeowners

• Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
• Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
• Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
• Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
• Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
• Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
• Maintain M/I Homes' brand image by monitoring community appearance and home maintenance

Requirements:

• College degree preferred but not required. Equivalent training in sales and marketing
• Minimum 2 years of customer service experience, consistently delivering standout results and creating memorable, high‑impact customer interactions.
• Demonstrated coachability with a growth‑oriented, feedback‑driven mindset.
• Ability to balance individual and collaborative teamwork.
• Exhibits adaptability, confidence, creativity, resiliency, Self‑motivated and customer‑service oriented.
• Strong communication including active listening, observation, negotiation, selling and organizational skills.
• Proficiency in computer skills and willingness to adapt to new technology.

Work Conditions:

• Weekend work required
• Comfortable working outdoors in varying weather conditions
• Must have a personal cell phone for business use and a valid driver’s license
• Ability to demonstrate homes with multiple levels and varying stages of development

This position is paid on a 100% commission based structure. The 1st year pay range for the position being $52,000 - $200,000.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) options, and more.

If interested in joining our sales team but not quite possessing all qualifications or experience required, we encourage you to apply for a position as a Sales Associate. Sales Associates receive focused training from our talented sales leadership team setting them up for successful transition to the M/I Homes New Home Consultant role.

Join us at M/I Homes and be part of a team dedicated to fulfilling dreams and providing exceptional service to our customers. We are an equal‑opportunity employer committed to maintaining a drug‑free workplace. Apply today and embark on a rewarding career in the homebuilding industry.