New Home Consultant

M/I Homes; Nashville (TN); On-site; USD 55,000 - 85,000; Full time

Job summary

M/I Homes is seeking a New Home Consultant in the Nashville area to guide customers through the homebuying journey, showcasing features, floorplans, and designs that fit their needs.

You will work with internal teams to ensure a smooth homebuilding process and outstanding customer satisfaction from first meeting through closing, while maintaining the brand image across communities.

Qualifications

• Associate’s degree preferred but not required.
• Minimum 2 years of new home sales experience.
• Must currently possess and maintain real estate licenses.
• Strong communication, including active listening, observation, negotiation, selling and organizational skills.
• Self-motivated, adaptable and customer-service oriented.

Responsibilities

• Convert visiting customers to new home communities into future homeowners.
• Utilize marketing materials, model homes, and realtor relationships to generate sales.
• Achieve monthly, quarterly and annual sales and customer service goals with minimal supervision.
• Educate potential buyers on offerings, financing programs, and community advantages.
• Act as the primary point of contact for homebuyers from initial meeting to closing.
• Collaborate with internal teams to ensure a seamless homebuilding process.
• Maintain brand image by monitoring community appearance and home maintenance.

Skills

Sales experience

Customer service

Communication skills

Negotiation

Organizational skills

Active listening

Education

Associate degree preferred

Real estate license

Job description

M/I Homes, a renowned homebuilder with 50 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 170,000 homeowners realize their dreams across 17 markets nationwide.

As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.

Key Responsibilities:

• Convert visiting customers to new home communities into future homeowners

• Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
• Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
• Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
• Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
• Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
• Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
• Maintain M/I Homes' brand image by monitoring community appearance and home maintenance

• Associate’s degree preferred but not required. Equivalent training in sales and marketing
• Minimum 2 years of new home sales relevant experience in the housing market with a demonstrated track record of success both in sales volume and customer satisfaction
• Goal-oriented with ability to balance individual and collaborative team work
• Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented
• Strong communication including active listening, observation, negotiation, selling and organizational skills
• Proficiency in computer skills and willingness to adapt to new technology
• Must currently possess and in the future maintain all appropriate state and local level real estate licenses.

Work Conditions:

• Weekend work required
• Comfortable working outdoors in varying weather conditions
• Must have a personal cell phone for business use and a valid driver’s license
• Ability to demonstrate homes with multiple levels and varying stages of development

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) options, and more.

Sales Associates receive focused training from our talented sales leadership team setting them up for successful transition to the M/I Homes New Home Consultant role.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. Join us at M/I Homes and be part of a team dedicated to fulfilling dreams and providing exceptional service to our customers. We are an equal-opportunity employer committed to maintaining a drug-free workplace.