New Home Consultant

M/I Homes, Inc.; Tennessee; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

M/I Homes, Inc. is seeking a New Home Consultant to guide customers through the homebuying journey, showcasing features, floorplans, and designs that match each buyer’s needs. You will coordinate with internal teams to ensure a seamless homebuilding process and superior customer satisfaction.

Strong communication, active listening, and a track record of sales success are required. Weekend work is expected, with a focus on building relationships and guiding buyers from first meeting to closing.

Qualifications

• 2+ years of new home sales experience in housing market
• Strong communication, active listening and negotiation skills
• Ability to meet monthly, quarterly and annual sales goals with minimal supervision
• Ready to learn and adapt to technology and internal processes
• Must currently possess and maintain state and local real estate licenses

Responsibilities

• Convert visiting customers to new home communities into future homeowners
• Generate sales using marketing materials, model homes, and realtor relationships
• Educate buyers on offerings, community advantages, financing programs
• Serve as primary contact from initial meeting to home closing
• Collaborate with internal teams and attend division meetings
• Monitor community appearance and home maintenance to protect brand image

Skills

Communication skills

Active listening

Negotiation

Sales mindset

Organizational skills

Customer service

Self-motivation

Education

Associate degree preferred

Tools

Computer skills

Job description

M/I Homes, a renowned homebuilder with 50 years of experience in crafting quality homes, is seeking a dedicated individual to join our team as a New Home Consultant. Founded on the principles of exceptional customer service, M/I Homes has helped over 170,000 homeowners realize their dreams across 17 markets nationwide.

As a New Home Consultant, you will play a key role in guiding our customers through the homebuying journey. Your responsibilities will include showcasing our product features, floorplans, and designs to match the specific needs of each customer. You will serve as a trusted advisor, collaborating with internal teams to ensure a seamless homebuilding process and customer satisfaction at every step.

Key Responsibilities:

• Convert visiting customers to new home communities into future homeowners

• Utilize various resources to generate sales, including marketing materials, model homes, and realtor relationships
• Ability to achieve monthly, quarterly and annual sales and customer service goals with minimal supervision
• Stay informed about market trends and competitors to maintain M/I Homes' industry-leading position
• Educate potential buyers on M/I Homes' offerings, community advantages, financing programs, and more
• Act as the primary point of contact for homebuyers, providing support from initial meeting to home closing
• Collaborate with internal teams and attend division meetings to ensure effective communication and a seamless homebuilding process
• Maintain M/I Homes' brand image by monitoring community appearance and home maintenance

• Associate’s degree preferred but not required. Equivalent training in sales and marketing
• Minimum 2 years of new home sales relevant experience in the housing market with a demonstrated track record of success both in sales volume and customer satisfaction
• Goal-oriented with ability to balance individual and collaborative team work
• Exhibits adaptability, confidence, creativity, resiliency, Self-motivated and customer-service oriented
• Strong communication including active listening, observation, negotiation, selling and organizational skills
• Proficiency in computer skills and willingness to adapt to new technology
• Must currently possess and in the future maintain all appropriate state and local level real estate licenses.

Work Conditions:

• Weekend work required
• Comfortable working outdoors in varying weather conditions
• Must have a personal cell phone for business use and a valid driver’s license
• Ability to demonstrate homes with multiple levels and varying stages of development

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off, 401(k) options, and more.

Sales Associates receive focused training from our talented sales leadership team setting them up for successful transition to the M/I Homes New Home Consultant role.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work. Join us at M/I Homes and be part of a team dedicated to fulfilling dreams and providing exceptional service to our customers. We are an equal-opportunity employer committed to maintaining a drug-free workplace.

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