New Dutch Retail Manager

loewshotels; Orlando (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels at Universal Orlando is seeking a proactive manager to oversee the grab n' go outlet, including staffing, training, inventory auditing, and customer service. You will ensure high guest satisfaction, supervise staff, and collaborate with hotel departments to maintain smooth daily operations.

The role requires 3+ years in food & beverage, 2+ years in leadership within hospitality, and familiarity with high-volume resort operations.

Qualifications

• Minimum of three years of experience with food & beverage operations.
• Minimum of two years of leadership experience in hospitality.
• Familiarity with Grab n' Go operations in a high-volume resort environment preferred.

Responsibilities

• Greets guests and ensures total guest satisfaction.
• Oversees outlet operations, maintains cleanliness and supplies.
• Provides floor coverage as needed and coordinates with department heads.
• Staffs outlets for staff and management per Department Head instructions.
• Supports planning of forecasts, budget, and staffing; promotes within/outside hotel to generate sales.
• Controls product quality, service quality, payroll, and costs for higher profits.

Skills

F&B operations

Leadership

Guest service

Education

Hospitality certification

Tools

POS software

Microsoft Office

Purchasing systems

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

Who We Are :

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

This position is responsible for the management of the grab n' go outlet, to include: staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department. Producing a quality product that exceeds the guest's expectations and hotel standards and is delivered in a friendly and professional manner.

Essential Functions and Responsibilities:

• Greets guests as needed and ensures total guest satisfaction
• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies
• Provides floor coverage as needed
• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary
• Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management
• Assists with planning 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales
• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation
• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required
• Directs staff towards the goals of the Loews Corporation as defined by management
• Ensures proper handling of guest checks and payment transactions
• Intercedes and/or fills in for employees should need occur
• Trains or supervises the training of all department employees
• Inventory Audits as needed
• Product and cost efficiency
• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, Friendly, and helpful to guests, management and fellow employees
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards
• Addresses guests by their names at all times
• Is friendly, sincere, and professional to make guest(s) feel important

Qualifications

• Minimum of three years of experience with food & beverage operations required.
• Minimum of two years of leadership experience in hospitality required.
• Previous Grab n' Go experience in a high-volume resort/hotel environment preferred.
• Proficient in using POS software and Microsoft Office Suite.
• Familiarity with purchasing and ordering systems required.
• Certific