New Client Implementation Specialist

DecisionHR, Inc; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

DecisionHR, Inc. seeks an Implementation Specialist to ensure timely onboarding of new clients by setting up accounts, processing initial payrolls, and coordinating across departments.

The role emphasizes building strong client relationships from day one and maintaining data accuracy throughout onboarding and year-end processes. You will engage with multiple internal teams to deliver a seamless, professional onboarding experience and ensure payrolls are running accurately with SOC/HIPAA privacy

Qualifications

• 3–5 years of payroll processing experience.
• Experience in a PEO or multi-client payroll environment preferred.
• Ability to communicate effectively in writing and verbally and build trust with clients.

Responsibilities

• Set up new client accounts and process initial payrolls.
• Gather information within 24 hours of signed contracts to initiate onboarding.
• Coordinate with Payroll, HR, Benefits, Risk, Sales, and Client Experience to onboard new clients and employees.
• Maintain data accuracy for year-end W-2 processing and ongoing updates.

Skills

Payroll processing

Client relationship building

Data accuracy

Verbal & written communication

Cross-functional coordination

Attention to detail

Education

Bachelor’s degree (preferred)

High school diploma or GED

Tools

Worklio payroll software

Job description

COMPANY VALUE STATEMENTSChoose Your AttitudeMake Someone’s DayBe PresentHave FunPOSITION SUMMARYThe Implementation Specialist is responsible for the timely and accurate setup of new client accounts. This role is the first hands-on touchpoint in the client’s payroll journey with DecisionHR by processing initial payrolls, building strong client relationships from day one, and coordinating across internal departments to ensure every new client’s onboarding experience is seamless, professional, and white-glove from start to finish.ESSENTIAL FUNCTIONSNew Client Setup & Payroll ProcessingMake contact with new clients within 24 hours of receiving a signed contract to gather all necessary information and initiate the onboarding process.Set up new client accounts accurately and completely, including employee and client data, pay rates, deductions, departments, and tax jurisdictions.Process the initial payroll(s) with each new client, maintaining direct oversight until the payroll has been confirmed as set up accurately and running correctly.Produce all required reports as requested by the client during and following the implementation period.Data Accuracy & Ongoing MaintenanceUpdate and maintain employee and client information to ensure year-end W-2 processing is accurate, including name changes, pay rate updates, addresses, departmental changes, new hires, rehires, and terminations.Inspect data and reports for accuracy before delivery; identify and resolve discrepancies quickly to maintain client confidence during the critical onboarding window.Client Service & Cross-Functional CoordinationBuild and maintain strong, trust-based relationships with new clients through excellent customer service and responsive, professional communication throughout the implementation process.Coordinate with all internal departments, including Payroll, HR, Benefits, Risk, Sales, and Client Experience to onboard new clients and their employees in a timely and accurate manner.Follow company policies and procedures required to comply with applicable data privacy and confidentiality requirements, including but not limited to SOC controls and HIPAA Privacy and Security regulations.Other duties and responsibilities as assigned.REQUIRED EDUCATION AND EXPERIENCEHigh school diploma or GED required.Minimum of 3–5 years of payroll processing experience.Proven ability to communicate effectively, both verbally and in writing, and to build cooperative, trust-based relationships with clients and coworkers.PREFERRED EDUCATION AND EXPERIENCEBachelor’s degree in a related field.5+ years of payroll processing experience, preferably in a PEO or multi-client payroll environment.Experience with Worklio payroll software; additional payroll platform experience a plus.