New Claims Specialist

Perfect Path, LLC, d/b/a Trajector Services; American Fork (UT); Remote; USD 32,000; Full time

Job summary

Trajector Services recherche un contact client pour effectuer des screenings d'applications au sein d'une équipe dédiée. Ce poste, qui s'effectue à distance, implique d'aider les clients à naviguer dans le processus de demande de prestations de sécurité sociale. Des compétences en communication et une attention aux détails sont essentielles, tout comme la capacité de travailler de manière autonome et de maintenir des interactions positives dans des situations variées. En rejoignant cette équipe, vous contribuerez à changer des vies et à offrir un soutien à la communauté des personnes handicapées.

Benefits

Médecine, dentaire, vision

401k program

Congés payés

Jours fériés fédéraux

Qualifications

• Autorisé à travailler aux États-Unis.
• Compétent en logiciels bureautiques.
• Capable de travailler de manière autonome dans un environnement de service à la clientèle.

Responsibilities

• Screening des clients potentiels et gestion de l'intake.
• Maintenir des normes de précision élevées.
• Communiquer efficacement avec clients et collègues.

Skills

Communication

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Word processing software

Spreadsheet software

Database software

Job description

Overview

One Trajector. One Mission.

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time.

Job Overview

This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office. This position is remote and based out of our office in American Fork, Utah. The scheduled hours are M-F 8am - 5pm MST.

About Our Perks, Compensation, & Benefits

• Competitive compensation ranging from $15.00 per hour with total compensation ranging from $31,200 per year.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management.
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.
• Complete other assigned tasks that may include:

Returning Voicemails from potential and current clients.

• • Packet Follow-Up Calls.
  • Returning Voicemails from potential and current clients.
  • Attending monthly boot camp training and completing ongoing training.
  • Other tasks as assigned by team leader or department manager.

Qualifications

• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High school diploma or equivalent.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.
• Must have a reliable internet connection where the computer can be directly connected to the internet router.
• Ability to communicate effectively with diverse, and sometimes challenging, individuals and respond calmly and efficiently to situations ranging from routine to urgent.
• Ability to handle multiple activities or interruptions at once and to work positively and effectively within a team and as self-directed.
• Attention to detail and accuracy.
• Minimum internet speed of 25 Download/10 Upload.

EEO Statement

Trajector is an EOE/Veterans/Disabled/LGBTQ employer.