HRBP (Claims Specialist)

Ascendion; United States; Remote; USD 30,000 - 40,000; Full time

Job summary

Ascendion, a digital engineering solutions company, is seeking an HRBP (Claims Specialist) to manage unemployment claims effectively. This remote position offers a salary range of $30,000 to $40,000 annually and requires customer service experience, HR knowledge, and strong analytical skills.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation time

Paid holidays

Qualifications

• Experience working in customer service.
• Ability to handle confidential information.

Responsibilities

• Researches and analyzes unemployment claims.
• Provides guidance on unemployment policies.
• Ensures timely follow-up to inquiries.

Skills

Customer service

Problem solving

Analytical skills

Communication

Education

Human resources education preferred

Job description

This range is provided by Ascendion. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30,000.00/yr - $40,000.00/yr

Direct message the job poster from Ascendion

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Solve complex problems – and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

Job Title: HRBP (Claims Specialist)

Location: Remote across USA

Job Description:

• This position contributes to success by protecting tax and unemployment insurance liability through researching, drafting, and communicating company response to state unemployment claims within strict deadlines.
• Provides guidance to both internal and external contacts on the interpretation of partner’s employment information, and Unemployment policies, procedures, and guidelines.
• Models and acts in accordance with guiding principles.

Daily Responsibilities:

• Researches, analyzes, and investigates partner separations in consultation with others in Partner Resources, external contacts or other departments outside PRO Solutions & Services
• Builds claim responses; ensures the timely, courteous and professional follow up to incoming phone calls, and emails
• Provides coaching and guidance to regional partner resource generalists, district managers, and store managers on the interpretation of Starbucks unemployment, policies and procedures
• Provides strong customer service by effectively managing customer expectations while meeting customer needs
• Develops effective working relationships with customers, team members, partners, vendors and other Starbucks organizations
• Effectively manages multiple cases, following up with customers, vendors, etc. to ensure a timely and satisfactory resolution. Reviews and updates cases for completion, accuracy, routing and resolution
• Participates in cross-functional teams to successfully execute programs and projects
• Maintains current knowledge on state to state unemployment processes, Partner Resources policies, procedures and best practices.
• Performs research and analysis to maintain expertise in specialized state unemployment policies, laws and regulations
• Responsible and held accountable for maintaining and protecting personal information of current and separated partners
• Maintains regular and punctual attendance

Required background:

• Experience working in a customer service
• Exp navigating and working with difficult situations and remaining calm in emotional situations
• Human resources experience or education preferred
• Experience researching, analyzing and problem solving
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to handle confidential and sensitive information
• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities
• Analytical skills with the ability to provide appropriate information and referrals
• Ability to work both independently and as a member of a team
• Ability to work in a fast-paced and changing environment
• Ability to conduct independent research and analysis
• Ability to utilize multiple software programs simultaneously
• Strong customer service skills with demonstrated composure and professionalism

Nice-to-Haves:

• Someone who has worked in retail/non retail area in their contact center/ HR
• SAP or ServiceNow or Success Factors experience as an HRIS systems

Salary Range: The salary for this position is between $30,000-$40,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Human Resources

• Industries

  Retail and Food and Beverage Retail

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