New Center (Store) Opening and Training Specialist

Fortidia; Lakewood (CO); Sur place; USD 70 000 - 120 000; Plein temps

Avantages offerts par ce poste

Training and development opportunities

eLearning platform

Competitive total rewards (medical, d­

Open office environment

Flexible work arrangement

Résumé du poste

Fortidia is seeking an Onboarding Partner – New Center Opening & Training Specialist to transform newly built retail locations into fully operational Print and Shipping Centers. You will work closely with new franchise owners to launch centers with hands-on setup, equipment training, and business coaching.

This role blends extensive field travel (up to 75%), owner training programs, and ongoing improvements to our onboarding curriculum.

Qualifications

• Experience training owners and staff on POS and production workflows.
• Ability to lead on-site setup and equipment configuration.
• Knowledge of brand standards and safety requirements.
• Willingness to travel up to 75% across the United States.
• Strong communication and coaching skills.

Responsabilités

• Lead on-site setup and operational launch of new Print and Shipping Centers.
• Prepare locations for opening including equipment setup, system configuration, inventory stocking, merchandising, and workflow layout
• Ensure all systems, equipment, and processes function before opening
• Provide hands-on training for new owners and staff in POS, printing equipment, finishing equipment and production workflow, financial operations and reporting
• Build owner confidence and operational capability during startup
• Ensure centers operate per corporate guidelines and brand standards, and safety requirements
• Validate store layout and production workflows align with brand expectations
• Identify operational gaps and implement corrective actions prior to opening
• Deliver corporate training programs and gather feedback to improve onboarding materials

Connaissances

Field travel

Training & coaching

Operations setup

Brand standards

Communication

Outils

POS systems

Printing equipment

Finishing equipment

Inventory management

System configuration

Description du poste

We are an equal opportunity employer. We believe that talent, expertise, empathy and ambition drive our success, and we base hiring decisions solely on candidate experience and skills.

We are committed to creating an inclusive hiring process. If you have specific needs or require adjustments during the recruitment process, please let us know.

Job Summary

The Onboarding Partner – New Center Opening & Training Specialist serves as the primary field expert responsible for transforming newly constructed retail locations into fully operational Print and Shipping Centers. This role partners closely with new franchise owners to ensure a successful launch by providing hands‑on operational setup, equipment training, and business coaching.

The position balances extensive field travel supporting new center openings with headquarters-based responsibilities that include delivering owner training programs and continuously improving corporate onboarding and training curriculum.

Key Responsibilities

New Center Launch & Operational Setup

• Lead on-site setup and operational launch of new Print and Shipping Centers.
• Prepare locations for opening including equipment setup, system configuration, inventory stocking, merchandising, and workflow layout
• Ensure all systems, equipment, and operational processes are functioning effectively prior to opening.

Owner Training & Capability Development

• Provide hands‑on training for new owners and staff in:
• Point of Sale systems, Cut-sheet and wide-format printing equipment, Finishing equipment and production workflow, Financial operations and reporting
• Build owner confidence and operational capability during the critical startup phase.

Operational Excellence & Brand Standards

• Ensure new centers operate in accordance with corporate operational guidelines, brand standards, and safety requirements.
• Validate that store layout, customer experience, merchandising, and production workflows align with brand expectations.
• Identify operational gaps and implement corrective actions prior to center opening.

Training & Program Development

• Deliver corporate training programs for new owners and operators.
• Provide feedback from field openings to continuously improve onboarding programs, training materials, and operational playbooks.

Travel & Schedule Requirements

• Extensive Travel: Up to 75% travel within the United States to support new center openings.
• Flexible Schedule: Workdays may extend beyond traditional business hours to meet opening timelines.
• Field Assignments: Typical openings require 3–6 days on-site per location.

Physical Requirements

This role requires significant physical activity and hands‑on operational work:

• Heavy Lifting: Ability to regularly lift and move items weighing 50–75+ lbs (paper cartons, equipment, supplies).
• Extended Standing: Ability to stand, walk, and work on retail flooring for 8–10 hours per day.
• Operational Setup: Ability to assist with equipment placement, merchandising setup, and store preparation tasks.

What We Offer:

• A vibrant international environment in a continuously growing company.
• Training and development opportunities within the group, including an eLearning platform
• A multicultural organizational structure and team.
• Competitive total rewards offerings including medical, dental, vision, wellbeing, HSA Contribution, 401k with match, open office environment, flexible work arrangement.