New Business Operations Leader

MassMutual Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 95,000 - 130,000; Full time

Job summary

MassMutual Pittsburgh is seeking a results-driven Manager, New Business Process to lead and optimize end-to-end new business processing across insurance and wealth management products. You will partner with sales, operations, compliance, underwriting, and service teams to improve efficiency, reduce risk, and support business growth in a client-centric way.

The role requires 5+ years in financial services and 3+ years of people leadership, with a strong grasp of insurance operations and process

Qualifications

• 5+ years of experience in financial services, insurance operations, or wealth management operations.
• 3+ years of people leadership or operational management experience.
• Demonstrated experience managing new business, underwriting support, policy administration, or advisor service functions.
• Strong understanding of insurance and financial services operational processes.
• Bachelor's degree or equivalent experience in a related field.

Responsibilities

• Lead the execution and oversight of new business processing for insurance, investment, and wealth management products.
• Monitor KPIs, dashboards, and service levels to identify trends and opportunities for improvement.
• Partner with advisors, field leadership, and compliance to support regulatory and processing needs.
• Develop and implement best practices to improve processing efficiency, quality, and customer outcomes.
• Lead and develop a high-performing operations team and manage workforce planning and succession.

Skills

Leadership

Process improvement

Operations management

Stakeholder management

Education

Bachelor's degree in Business, Finance, Operations Management, or related field

Job description

MassMutual Pittsburgh is seeking a results-driven Manager, New Business Process to lead and optimize end-to-end new business processing across insurance and wealth management products. You will partner with sales, operations, compliance, underwriting, and service teams to improve efficiency, reduce risk, and support business growth in a client-centric way.

The role requires 5+ years in financial services and 3+ years of people leadership, with a strong grasp of insurance operations and process