New Business & Client Services Associate

BAM Advisory Group; Lakewood (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

BAM Advisory Group in Colorado is seeking a New Business & Client Services Associate to manage onboarding, account transfers, and paperwork with precision. You’ll support advisors by ensuring timely applications, accurate data entry, and proactive communication with clients and custodians.

Ideal candidates will have financial services experience, be highly organized, and thrive in a fast-paced environment. This full-time role is based on-site in Colorado and offers a salary aligned with

Qualifications

• Prior experience working in the financial services industry; ACAT transfer experience strongly preferred
• Highly organized and detail oriented with strong process discipline

Responsibilities

• Handle new business processing, paperwork, and transfers with accuracy
• Record client interactions and ensure timely application submission and maintenance
• Coordinate with advisors, carriers, and custodians across systems
• Maintain compliant client files and documentation across electronic and paper formats
• Support training and process improvements as needed

Skills

ACAT transfer experience

Job description

Salary: $55,000-65,000 *Based on Experience

Join Our Mission: To empower every person to build a healthy, confident relationship with money-so they can live freely, give generously, and live each day with peace of mind.

Do you love building deep relationships and taking care of people over the long haul? We do, too.

As a championship team, we believe that teamwork, trust, and shared goals are everything. Our clients will tell you that every interaction, relationship, and retirement plan is built on collaboration and excellence-the same mindset that drives how we treat our team. If you thrive in a fast-paced, detail-driven environment and take pride in doing behind-the-scenes work that makes a real difference in people's lives, we’d love to meet you.

Who We Are

We are an independent advisory firm that values building strong, lasting relationships with our clients. As fiduciaries, we help create better financial outcomes by carefully analyzing options, understanding the numbers, and eliminating emotional decision-making.

We walk with our clients through every season of life, especially the transition into and through retirement. We pride ourselves on a culture of extreme ownership, genuine care, and doing the right thing even when no one is watching-the same principles that define a great team both on and off the field.

The Role: New Business & Client Services Associate

The New Business Processor is the operational backbone of BAM's client onboarding experience. While advisors focus on building relationships and delivering financial guidance, you ensure that every new account, application, and transfer is handled with precision, care, and speed.

This role is purpose-built for someone who is highly organized, process-driven, and takes genuine satisfaction in executing complex paperwork correctly the first time. You'll work across multiple systems, coordinate with carriers and custodians, and serve as a reliable resource for both clients and advisors throughout the new business lifecycle. Your attention to detail and follow-through directly impact the client experience and the firm's ability to deliver on its promises.

Key Responsibilities

Daily Responsibilities

These are the tasks that keep the engine running. Each day, you'll be on the front lines of new business operations - communicating with clients, processing paperwork, and making sure nothing falls through the cracks.

• Receive incoming new business client calls in a friendly, warm, and professional manner - serving as a trusted point of contact during a key moment in the client relationship.
• Record detailed notes from every client conversation in the Redtail CRM database and promptly alert Partners or advisors if issues arise.
• Attend client meetings as needed to complete applications, transfer paperwork, and any other new business documentation in real-time.
• Complete and process new business applications from submission through final approval, managing each step of the workflow with accuracy.
• Track all pending applications and transactions daily to ensure timely progression and identify any bottlenecks or outstanding items.
• Create and maintain appropriate client files for each new account - both electronic and paper formats - consistent with firm and compliance standards.
• Submit additional client contributions or check deposits to the appropriate accounts and confirm receipt.

Weekly Responsibilities

Consistency is key in new business operations. Each week, you'll stay ahead of pending work, keep clients informed, and help advisors walk into every appointment prepared and confident.

• Follow up on all pending new business with the appropriate insurance companies, custodians, or carriers to resolve delays and confirm status.
• Proactively identify and resolve issues related to new accounts, transfers, amendments, or missing documentation before they escal…
• Update clients weekly on the status of their accounts and new business, documenting all communications accurately in Redtail.
• Review advisors' upcoming weekly calendars to prepare all necessary applications, transfer paperwork, and pre-appointment materials.
• Complete, submit, and maintain compliance logs for all check deposits in accordance with firm and regulatory requirements.

As-Needed Responsibilities

Beyond the daily and weekly rhythm, you'll step in wherever the team needs you - whether that's training a new advisor, supporting a compliance audit, or tackling a special project.

• Assist in training new advisors on new business processes, paperwork requirements, and submission procedures.
• Ensure the New Business office is consistently stocked with current paper applications, transfer forms, and required documentation.
• Process Broker/Dealer change paperwork accurately and in compliance with firm policies.
• Support any new business-related special projects, internal audits, or operational improvement initiatives as requested.

Your Qualifications

• Prior experience working in the financial services industry; ACAT transfer experience strongly preferred
• Highly