New Business and Client Associate

Masis Professional Group; Denver (CO); On-site; USD 42,000 - 64,000; Full time

Job summary

Masis Professional Group is an independent advisory firm dedicated to building lasting client relationships. We seek a detail-focused operations professional to manage day-to-day practice workflows and deliver exceptional client service.

You will handle new business paperwork, applications, and CRM data entry while supporting advisors with pre-appointment prep and calendar reviews. This role emphasizes accuracy, reliability, and timely communication in a fast-paced environment.

Qualifications

• Prior experience in financial industry preferred (ACAT experience a plus).
• Highly organized with strong follow-through.
• Process-driven and detail-oriented.

Responsibilities

• Receive incoming new business client calls in a friendly, warm manner.
• Record notes from every client conversation in the firm's CRM, alerting leadership if issues arise.
• Attend client meetings to complete applications and transfer paperwork.
• Complete and process new business applications from start to finish.
• Track all pending applications and transactions.
• Create appropriate client files for each new account, electronic and paper as needed.
• Submit any additional client contributions or check deposits to appropriate accounts.
• Follow up on pending new business work with the appropriate companies.
• Resolve issues regarding new accounts, transfers, or amendments.
• Update clients weekly on their accounts and enter data into the CRM.
• Assist advisors with pre-appointment preparation (applications, etc.) by reviewing weekly calendars.
• Complete, submit, and maintain compliance logs for check deposits.
• As needed: train new advisors on the process for new business paperwork.
• Ensure paper applications and transfer paperwork are stocked in New Business.
• Process broker/dealer change paperwork.
• Assist with New Business-related special projects or audits.

Skills

Phone skills

Organization

Problem solving

Client trust

Fast-paced environment

Adaptable

Quick learner

Detail-oriented paperwork

Job description

We are an independent advisory firm that values building strong, lasting relationships with our clients. As fiduciaries, we help create better financial outcomes by carefully analyzing options, understanding the numbers, and eliminating emotional decision-making.

We walk with our clients through every season of life, especially the transition into and through retirement. We pride ourselves on a culture of extreme ownership, genuine care, and doing the right thing even when no one is watching—the same principles that define a great team both on and off the field.

This is a people-person position at heart. The purpose of this role is to ensure smooth day-to-day operations of the practice while providing superior customer service to existing clients and prospects. You'll perform industry-specific tasks such as application submission and account transfer follow-up, incoming new business client calls, database management, and client appointment preparation—including preparing paper and e-applications for each designated advisor.

KEY RESPONSIBILITIES

Daily

• Receive incoming new business client calls in a friendly, warm manner
• Record notes from every client conversation in the firm's CRM system, alerting team leadership if issues arise
• Attend client meetings as needed to complete any necessary applications and transfer paperwork
• Complete and process new business applications from start to finish
• Track all pending applications and transactions
• Create appropriate client files for each new account, electronic and paper as needed
• Submit any additional client contributions or check deposits to appropriate accounts
• Follow up on pending new business work with the appropriate companies
• Resolve any issues regarding new accounts, transfers, or amendments
• Update clients weekly on their accounts and enter all data into the CRM system
• Assist advisors with pre-appointment preparation (applications, etc.) by reviewing the advisors' weekly calendar for upcoming appointments
• Complete, submit, and maintain compliance logs for all check deposits

As Needed

• Assist in training new advisors on the process for new business paperwork
• Ensure paper applications and transfer paperwork are readily available and stocked in the New Business office
• Process broker/dealer change paperwork
• Assist with any New Business-related special projects or audits

YOUR QUALIFICATIONS

• Prior experience working in the financial industry (ACAT experience a plus)
• Highly organized with strong follow-through
• Process-driven while completing tasks
• Resourceful in problem resolution
• Phenomenal phone skills and the ability to build trust with clients
• Proactive approach when working with advisors and clients
• Comfortable working in a fast-paced environment
• Demonstrates persistence in pursuit of qualitySolid working knowledge of computers and standard office software
• Adaptable and open to change
• Quick learner
• Enjoys completing and processing detailed paperwork

WHY JOIN US

Be part of a team that values authenticity, trust, family, and extreme ownership. We care about who you are, not just what you do.

Meaningful Work

Every application you process and every client you support is part of a mission that genuinely changes lives—helping people move confidently toward financial freedom and peace of mind.