New Business Care Specialist – Insurance Ops

Guardian Life; Bethlehem (Northampton County); On-site; USD 43,000 - 64,000; Full time

Job summary

Guardian Life in the United States is seeking a CARE Specialist to support New Business Operations by processing Individual Life and Individual Disability policies with accuracy and compliance. You will handle new business submissions, policy changes, and payments while delivering excellent customer experiences.

The role emphasizes collaboration, process improvement, and learning across systems, with opportunities to grow within a values-driven team that prioritizes service quality and ethics.

Qualifications

• Strong customer service skills with a consumer-centric mindset.
• Experience solving customer issues and making informed decisions.
• Excellent communication skills across phone, email, and other channels.
• Strong organizational skills and attention to detail.
• Ability to manage multiple assignments while meeting deadlines.
• Strong collaboration and teamwork skills.
• Ability to learn new systems, processes, and proprietary applications.
• Strong problem-solving abilities and resourcefulness.

Responsibilities

• Process newly submitted Individual Life and Individual Disability insurance applications in compliance with business and regulatory requirements.
• Review new business submissions, process policy issuance activities, payments, and policy changes.
• Deliver exceptional customer experiences by keeping customers informed throughout the handling of their requests.
• Develop expertise in operational processes, fraud controls, and risk management practices.
• Collaborate with peers to meet quality, productivity, and customer experience goals.
• Identify opportunities to improve operational effectiveness and enhance the customer experience.
• Continuously expand knowledge and skills through training, development opportunities, and stretch assignments.

Skills

Customer service

Communication

Detail oriented

Multi-tasking

Team collaboration

Systems learning

Problem solving

Education

BA/BS degree

Tools

CRM systems

Policy admin systems

Job description

Guardian Life in the United States is seeking a CARE Specialist to support New Business Operations by processing Individual Life and Individual Disability policies with accuracy and compliance. You will handle new business submissions, policy changes, and payments while delivering excellent customer experiences.

The role emphasizes collaboration, process improvement, and learning across systems, with opportunities to grow within a values-driven team that prioritizes service quality and ethics.