New Business Broker Support Specialist

Jencap; Lincoln (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health care coverage

401k plan

Tuition reimbursement

Job summary

Jencap is seeking a New Business Broker Assistant to provide administrative and production support for Workers' Compensation submissions. The role operates in a fast-paced environment, assisting with intake, data entry, documents, and coordination with agents to ensure timely submissions.

The position emphasizes accuracy, compliance, and teamwork in a hybrid work setup across multiple offices. We value precision, communication skills, and the ability to learn and adapt to AI-enabled tools.

Qualifications

• 1-3 years of experience in insurance servicing, customer service or agency support (workers' compensation or commercial lines experience is a plus)
• Excellent interpersonal and communication skills, both verbal and written
• Proficiency with Microsoft Office applications and insurance management systems
• Ability to work independently and collaboratively in a hybrid environment

Responsibilities

• Support brokers with the intake, review, and preparation of new business Workers' Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements

Skills

Customer service

Communication

Data entry

Tools

Microsoft Excel

Agency management systems

Job description

Jencap is seeking a New Business Broker Assistant to provide administrative and production support for Workers' Compensation submissions. The role operates in a fast-paced environment, assisting with intake, data entry, documents, and coordination with agents to ensure timely submissions.

The position emphasizes accuracy, compliance, and teamwork in a hybrid work setup across multiple offices. We value precision, communication skills, and the ability to learn and adapt to AI-enabled tools.