Broker Support Technician

Jencap; Lincoln (NE); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive health care coverage

401k plan

Tuition reimbursement

Job summary

Jencap is seeking a New Business Broker Assistant to provide administrative and production support for Workers' Compensation submissions. The role operates in a fast-paced environment, assisting with intake, data entry, documents, and coordination with agents to ensure timely submissions.

The position emphasizes accuracy, compliance, and teamwork in a hybrid work setup across multiple offices. We value precision, communication skills, and the ability to learn and adapt to AI-enabled tools.

Qualifications

• 1-3 years of experience in insurance servicing, customer service or agency support (workers' compensation or commercial lines experience is a plus)
• Excellent interpersonal and communication skills, both verbal and written
• Proficiency with Microsoft Office applications and insurance management systems
• Ability to work independently and collaboratively in a hybrid environment

Responsibilities

• Support brokers with the intake, review, and preparation of new business Workers' Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements

Skills

Customer service

Communication

Data entry

Tools

Microsoft Excel

Agency management systems

Job description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture - with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

The New Business Broker Assistant provides administrative and production support to the New Business brokers within the Workers' Compensation department. This role is responsible for supporting the end-to-end new business submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The New Business Broker Assistant will work a Hybrid work schedule in our Atlanta, GA or Lee's Summit, MO Offices.

Responsibilities

• Support brokers with the intake, review, and preparation of new business Workers' Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements
• Participate in process improvement efforts and cross-training as assigned

Requirements

1-3 years of experience in insurance servicing, customer service or agency support (workers' compensation or commercial lines experience is a plus)

Excellent interpersonal and communication skills, both verbal and written

Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems.

Proficiency with Microsoft applications, including but not limited to Outlook and Excel

High attention to detail and data accuracy

Effective written and verbal communication skills

Proficiency with Microsoft Office applications and insurance management systems

Ability to work independently and collaboratively in a hybrid environment

Ability to perform efficiently in a deadline-driven, high-volume setting

Demonstrate willingness to learn, adopt and evolve with AI-enabled tools and workflows through ongoing training and support.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You're in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard, as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.