Broker Support Technician

Jencap; Atlanta, Lee's Summit (GA, MO); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health care coverage

401k plan

Tuition reimbursement

Job summary

Jencap is seeking a New Business Broker Assistant in a hybrid role to support the Workers’ Compensation team in submitting new business and maintaining data accuracy. The position offers collaboration with brokers, rapid processing in a high-volume environment, and opportunities to engage with carrier systems and client documentation.

The role requires 1–3 years in insurance servicing or related support, strong communication skills, and proficiency with Outlook, Excel, and agency management

Qualifications

• 1-3 years of experience in insurance servicing, customer service or agency support (workers’ compensation or commercial lines experience is a plus).
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems.

Responsibilities

• Support brokers with intake, review, and preparation of new business Workers’ Compensation submissions.
• Input and maintain submission, quote, and policy data in agency management and carrier systems.
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material.
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues.
• Assist with quote preparation, binding documentation, and initial policy file setup.
• Ensure electronic files are properly documented and maintained per record-keeping requirements.

Skills

Insurance servicing

Customer service

Agency support

Tools

Outlook

Excel

Agency management systems

Job description

Why Jencap? We are one of the largest wholesale insurance intermediaries in the United States with expertise in wholesale brokerage, binding authority, and program management. The common thread woven throughout our success story is our collaborative and driven team of people. Our teams are empowered and work together to find solutions. We have a passion culture – with teamwork, collaboration and a focus on growing individuals and giving them the tools & development opportunities to have a successful career.

The New Business Broker Assistant provides administrative and production support to the New Business brokers within the Workers’ Compensation department. This role is responsible for supporting the end-to-end new business submission process, ensuring accuracy, timeliness, and compliance with internal procedures and carrier requirements. The position operates in a fast-paced, high-volume environment and plays a key role in supporting revenue generation and operational efficiency.

The New Business Broker Assistant will work a Hybrid work schedule in our Atlanta, GA or Lee's Summit, MO Offices.

Responsibilities

• Support brokers with the intake, review, and preparation of new business Workers’ Compensation submissions
• Input and maintain submission, quote, and policy data in agency management and carrier systems
• Coordinate with retail agents to obtain required documentation, loss information, and supplemental material
• Track submission status, follow up with carriers and agents, and maintain organized workflow queues
• Assist with quote preparation, binding documentation, and initial policy file setup
• Ensure electronic files are properly documented and maintained in accordance with record-keeping requirements
• Respond to internal and external inquiries in a timely and professional manner
• Adhere to company policies, procedures, and regulatory requirements
• Participate in process improvement efforts and cross-training as assigned

Requirements

• 1-3 years of experience in insurance servicing, customer service or agency support (workers’ compensation or commercial lines experience is a plus)
• Excellent interpersonal and communication skills, both verbal and written
• Ability to efficiently navigate multiple insurance carrier websites and internal policy management systems.
• Proficiency with Microsoft applications, including but not limited to Outlook and Excel
• High attention to detail and data accuracy
• Effective written and verbal communication skills
• Proficiency with Microsoft Office applications and insurance management systems
• Ability to work independently and collaboratively in a hybrid environment
• Ability to perform efficiently in a deadline-driven, high-volume setting
• Demonstrate willingness to learn, adopt and evolve with AI-enabled tools and workflows through ongoing training and support.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Discretionary incentive compensation may be awarded. Jencap also offers a range of benefits and programs, based on eligibility, which currently include but are not limited to; comprehensive health care coverage, a 401k plan, and tuition reimbursement. Jencap is an emerging and rapidly growing leader in the industry and as such, we approach talent acquisition as an opportunity to identify the best talent. Therefore, the level of the role and compensation may vary depending upon the best available candidate.

Want the opportunity to build something new? Expand your knowledge and stretch your experience through new and emerging risks? Have your voice heard, your skills properly applied, and to add tangible value to an organization? You’re in the right place.

Jencap is dynamic, bold, tenacious, and trusted in the industry. Here, you are not just one of the many, you are one of us. We truly are better together.

Jencap is an E qual O pportunity E mployer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin or citizenship status, sexual orientation, gender identity or expression, pregnancy, marital or familial status, disability status, medical condition, genetic information, military or veteran status, political affiliation, or any other characteristic protected by law . We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard , as we believe that that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.