New Business and Client Associate

Masis Professional Group; Colorado; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) retirement plan

Job summary

Masis Professional Group is seeking a detail-oriented, client-focused New Business & Client Services Associate in Colorado to support advisors and coordinate onboarding and transfers. This role blends client interaction with back-office operations, ensuring accurate documentation and timely processing for a growing wealth management practice.

Ideal candidates have experience in wealth management or investment operations, strong organizational skills, and proficiency with CRM systems such as

Qualifications

• Previous experience in financial services, wealth management, investment operations, or a related client service environment.
• Experience with new account processing, account transfers, and ACAT procedures.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines while maintaining accuracy.
• Excellent communication and interpersonal skills, with a genuine commitment to client service.
• Proficiency with Microsoft Office and financial services technology.

Responsibilities

• Coordinate the onboarding process for new clients, ensuring a smooth transition from initial engagement through account establishment.
• Prepare, review, submit, and monitor new account applications, transfer requests, and related documentation.
• Facilitate account transfers, including ACAT transfers, and work with custodians, insurance carriers, and other financial institutions to resolve outstanding items.
• Track pending transactions and proactively address delays, missing information, or processing issues.
• Maintain accurate client files and records in accordance with internal procedures and regulatory requirements.
• Serve as a professional and responsive point of contact for clients regarding new accounts, transfers, and inquiries.
• Provide timely updates to clients and advisors regarding the status of applications and transactions.
• Assist clients with paperwork, account maintenance requests, and other administrative needs.
• Participate in client meetings to facilitate openings, documentation, and follow-up.
• Ensure all client interactions are documented in the CRM system.
• Partner with advisors to prepare documentation for client meetings and coordinate with internal and external teams.

Skills

Attention to detail

Client service orientation

Organizational skills

Multi-tasking

Communication skills

Tools

Redtail CRM

Microsoft Office

ACAT processing

Job description

An established and growing independent wealth management firm is seeking a detail-oriented, client-focused professional to join its operations and client service team.

The firm provides personalized financial planning, investment management, and retirement solutions to individuals and families, with an emphasis on building long-term client relationships and delivering exceptional service.

This is an excellent opportunity to join a collaborative advisory environment where employees are encouraged to take ownership of their responsibilities, contribute ideas, and play an important role in the firm's continued growth.

Position Overview

The New Business & Client Services Associate will play an integral role in supporting the firm's advisors, facilitating new client relationships, and ensuring a seamless onboarding and account management experience.

This position is ideal for someone who enjoys combining client interaction with the operational and administrative aspects of wealth management. The successful candidate will be responsible for coordinating new account openings, processing applications and transfers, communicating with custodians and financial institutions, and ensuring that all documentation is completed accurately and efficiently.

Working closely with financial advisors and other members of the team, this individual will serve as a key resource throughout the client onboarding process and help maintain the high level of service expected by the firm's clients.

For someone who enjoys financial services operations and takes pride in organization, accuracy, and follow-through, this position offers meaningful responsibility and opportunities for professional development.

Key Responsibilities

Client Onboarding & New Business Processing

• Coordinate the onboarding process for new clients, ensuring a smooth transition from initial engagement through account establishment.
• Prepare, review, submit, and monitor new account applications, transfer requests, and related documentation.
• Facilitate account transfers, including ACAT transfers, and work with custodians, insurance carriers, and other financial institutions to resolve outstanding items.
• Track pending transactions and proactively address delays, missing information, or processing issues.
• Maintain accurate client files and records in accordance with internal procedures and regulatory requirements.

Client Service & Relationship Support

• Serve as a professional and responsive point of contact for clients regarding new accounts, transfers, and account-related inquiries.
• Provide timely updates to clients and advisors regarding the status of applications and transactions.
• Assist clients with paperwork, account maintenance requests, and other administrative needs.
• Participate in client meetings when necessary to facilitate account openings, documentation, and follow-up.
• Ensure all client interactions and activities are accurately documented in the firm's CRM system.

Advisor & Operational Support

• Partner closely with financial advisors to prepare documentation and materials for upcoming client meetings.
• Coordinate with internal team members and external financial institutions to ensure timely completion of client requests.
• Assist with account contributions, check deposits, and related processing and compliance procedures.
• Support the preparation and maintenance of operational records, compliance documentation, and transaction logs.
• Help train team members on account opening procedures, documentation requirements, and operational workflows.
• Participate in special projects and initiatives aimed at improving efficiency, accuracy, and the overall client experience.

Qualifications

• Previous experience in financial services, wealth management, investment operations, or a related client service environment.
• Experience with new account processing, account transfers, and ACAT procedures strongly preferred.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities and deadlines while maintaining accuracy.
• Excellent communication and interpersonal skills, with a genuine commitment to client service.
• Comfortable working directly with clients, financial advisors, custodians, and other financial institutions.
• Proactive problem-solving abilities and a willingness to take ownership of responsibilities.
• Proficiency with Microsoft Office and financial services technology.
• Experience with CRM platforms, particularly Redtail, is a plus.
• Ability to work independently while contributing to a collaborative team environment.
• A strong work ethic, adaptability, and interest in developing a long-term career within financial services.

What the Firm Offers

• Employer-paid employee health and dental insurance, along with a 401(k) retirement plan.
• An opportunity to expand your knowledge of wealth management operations, client servicing, and financial advisory processes, with potential for additional responsibilities and advancement as the firm continues to grow.

Collaborative Environment

Work alongside experienced financial professionals in a supportive, team-oriented setting where your contributions are recognized and valued.