New Accounts Operations Manager (Hybrid)

Raymond James Financial, Inc.; Memphis (TN); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Raymond James Financial, Inc. is seeking an Operations Manager to lead cross-site Supervisors across client account opening and maintenance, with a focus on service quality and performance. The role involves coaching, process improvement, and ensuring consistent execution across locations.

You will oversee day-to-day service operations, align workflows with strategy, and drive improvements in client experience, accuracy, and timeliness.

Qualifications

• Experience leading multi-site teams and coaching supervisors.
• Ability to translate strategy into actionable operations plans.
• Strong focus on service quality, accuracy, and client experience.

Responsibilities

• Oversee an operational area with guidance from senior colleagues.
• Manage day-to-day service operations and deliver outcomes for a service area.
• Develop and/or deliver internal communications plans within the team.
• Communicate actions needed to implement the function's strategy and align with the organization's mission.
• Manage and report on the performance of a diverse team and hold members accountable.

Skills

People leadership

Cross-site coordination

Operational excellence

Communication skills

Job description

Raymond James Financial, Inc. is seeking an Operations Manager to lead cross-site Supervisors across client account opening and maintenance, with a focus on service quality and performance. The role involves coaching, process improvement, and ensuring consistent execution across locations.

You will oversee day-to-day service operations, align workflows with strategy, and drive improvements in client experience, accuracy, and timeliness.