Manager, Operations | New Accounts

Fwainvest; Memphis (TN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical and dental benefits

Paid time off

Retirement savings

Job summary

Fwainvest is seeking an Operations Manager in Memphis, TN, to provide leadership and oversight for a team managing account activities. The role supports supervisors, ensures service quality, and drives performance across locations. Candidates must have 6 to 10 years of experience and be able to obtain important licenses like the SIE and Series 99. The position offers flexible hybrid work and is pivotal in shaping service quality and team development.

Qualifications

• 6 to 10 years of general experience required.
• 3 to 6 years of managerial experience needed.
• SIE certification required or ability to obtain within 120 days.
• Series 99 certification required or ability to obtain within 120 days.

Responsibilities

• Oversee an operational area and manage daily service operations.
• Develop and deliver operational plans under guidance.
• Motivate team to commit to business goals and manage performance.

Skills

Verbal communication

Operational oversight

Performance management

Coaching and development

Education

High School (HS)

Job description

Manager, Operations | New AccountsSkip to main contentThis website uses cookies to ensure you get the best experience on our website. By clicking ‘Accept’, you accept all cookies by default and exit the banner. If you choose Decline, site functionality may be limited. Manage Preferences#Manager, Operations | New Accounts page is loaded## Manager, Operations | New AccountsApplylocations: Memphis, Tennessee - United States: Saint Petersburg, Florida - United States: Southfield, Michigan - United Statestime type: Full timeposted on: Posted Todayjob requisition id: R-0011008**Job Description Summary****Job Description**This position follows our hybrid-friendly schedule, so you get the best of both worlds – flexibility and collaboration. In office days will be 3 per week averaging 12 days per month in one of the following locations: St. Petersburg, FL, Memphis, TN or Southfield, MI.In addition to the responsibilities outlined below, this role will provide leadership and oversight for a team of cross-site Supervisors responsible for delivering consistent, high-quality service across core operational functions. The Operations Manager will directly support multiple supervisors whose teams manage account opening and maintenance activities, assisting advisors and clients via both phone and email channels. This role is accountable for ensuring consistent execution of processes and service standards across locations, driving alignment in performance expectations, workflows, and client experience. The Operations Manager will monitor key performance indicators related to service levels, quality, accuracy, and timeliness, and will partner with Supervisors to identify trends, address gaps, and implement improvements.The Operations Manager will play a critical role in coaching and developing Supervisors, ensuring they are equipped to effectively lead their teams, manage performance, and foster a culture of accountability and continuous improvement. This includes reinforcing best practices in service delivery, escalation management, and operational execution. Additionally, this role will collaborate closely with peer leaders, including Directors and other Managers within the department, to support broader operational strategies and initiatives. The Operations Manager will help drive consistency across functions, contribute to process improvement efforts, and ensure that frontline insights are incorporated into decision-making.Success in this role requires the ability to lead through others, manage across multiple sites, and balance day-to-day operational oversight with a focus on enhancing service quality, efficiency, and the overall advisor and client experience.**Responsibilities*** Oversee an operational area with guidance from senior colleagues. Could involve responsibility for development or delivery (or both).* Manage day-to-day service operations, developing and/or delivering a plan and outcomes for a service operations area with guidance from senior colleagues.* Develop and/or deliver a plan for significant aspects of internal communications with guidance from senior colleagues.* Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision, and values; motivate people to commit to these and to do extraordinary things to achieve local business goals.* Manage and report on the performance of a substantial, diverse team; set appropriate performance objectives for direct reports or project/account team members and hold individuals accountable for achieving them; take appropriate corrective action where necessary to ensure the achievement of team/personal objectives.**Skills*** Works at an advanced level to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works independently and provides guidance.* Operates as a recognized expert to deliver required services to clients to the required standards. Typically known as a subject matter authority.* Works at an advanced level to orient work in a workflow to plan, organize, and execute the steps it takes to achieve higher efficiencies. Typically works independently and provides guidance.* Works at an advanced level to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works independently and provides guidance.**Licenses/Certifications*** **SIE required** or **ability to obtain within 120 days** (as required by FINRA), provided that an exemption or grandfathering cannot be applied.* **Series 99 required,** or **ability to obtain within 120 days** (as required by FINRA). Persons holding Series 6, 7, 17, 37 or 38 or those who hold principal-level registrations: Series 4, 9/10, 14, 16, 23, 24, 26, 27, 28, 51, and 53 would be qualified to register as an Operations Professional (Series 99) without passing the examination.**Education**High School (HS) (Required)**Work Experience**General Experience - 6 to 10 years, Manager Experience - 3 to 6 years**Certifications**s99 - Operations Professional Examination - Financial Industry Regulatory Authority (FINRA), Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA)**Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; critical illness insurance and accident insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); and parental leave. Eligibility for benefits and specific offerings may vary based on position and employment status. To view more details of the benefits offered, visit Myrjbenefits.com.At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view. We expect our associates at all levels to: • Grow professionally and inspire others to do the same • Work with and through others to achieve desired outcomes • Make prompt, pragmatic choices and act with the client in mind • Take ownership and hold themselves and others accountable for delivering results that matter • Contribute to the continuous evolution of the firmAt Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.#LI-CA1