Universal Personal Financial Representative

Page Mechanical Group, Inc.; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid holidays

Paid time off

Job summary

A financial services provider is seeking a member services representative in Chicago, IL. The role involves opening new accounts, handling loan applications, and providing customer support. Candidates should have a high school diploma and ideally 2 years of related experience, including loan granting. Proficiency in Spanish is preferred. A competitive benefits package, including health, dental, and retirement plans, will be offered.

Qualifications

• High School diploma or equivalent is required.
• Minimum of 2 years of related credit union work experience is preferred.
• Minimum 1-year loan granting and collection experience with a financial institution preferred.
• Bi-lingual preferred (Spanish).

Responsibilities

• Open new member accounts.
• Manage consumer loan applications and communicate decisions to members.
• Assist members with payroll deductions and direct deposits.
• Comply with privacy policies to protect sensitive member information.
• Participate in training sessions assigned by management.

Skills

Excellent math skills and basic accounting knowledge

Outstanding verbal and written communication skills

Dependable and possess a strong sense of integrity

Self-motivated and proactive

Detail-oriented with a high level of accuracy

Capability of collaborating effectively with others

Familiarity with credit union practices and regulations

Proficiency in Spanish

Education

High School diploma or equivalent

Bachelor's degree or Associate degree

Minimum 1-year loan granting and collection experience with a financial institution

Job description

Primary Responsibilities

• Open new member accounts
• Handle beneficiary documentation
• Support members in applying for all consumer loan applications
• Evaluate and manage consumer loan applications, including sending approval and denial notifications as well as adverse action letters to members
• Reach out to members regarding pending loans and coordinate the scheduling of final disbursements by adhering to our outreach processes
• Identify and leverage opportunities to market and cross-sell Vicinity Credit Union products and services to build strong member relationships
• Welcome members as they enter the branch and guide them to the appropriate area of the credit union for their transactions (Lobby Management)
• Execute tasks in compliance with Vicinity Credit Union’s policies, procedures, and applicable local, state, and federal regulations
• Originate mortgage applications
• Assist members in filling out payroll deduction and direct deposit forms and allocations and answering any direct deposit inquiries.
• Process requests for redemption of U.S. Savings Bonds
• Address any account related inquiries from members via phone, online chat, email, or in-person.
• Comply with all privacy policies set in place to protect sensitive member information and utilize approved communication channels
• Implement all sales and service policies and procedures to ensure a positive contribution to all branch audits
• Comprehend all Teller functions and responsibilities and be prepared to perform as a Teller when necessary
• Handle notifications of deceased members
• Provide coverage for other locations when there is a business need
• Participate in training sessions assigned by management
• Perform additional duties as directed by supervisor or management
• Provide sales and service feedback to improve processes
• Meet individual sales goals

Education and Experience

• High School diploma or equivalent is required
• Minimum of 2 years of related credit union work experience, or equivalent experience in related field or a Bachelor degree or Associate degree preferred
• Minimum 1-year loan granting and collection experience with a financial institution preferred
• Bi‑lingual preferred (Spanish)

Knowledge/Skill/Abilities

• Excellent math skills and basic accounting knowledge
• Exceptional mathematical abilities and foundational accounting knowledge
• Outstanding verbal and written communication skills
• Capable of collaborating effectively with others and maintaining a positive work attitude
• Dependable and possess a strong sense of integrity
• Demonstrate proficiency in utilizing modern technology, including computers and calculators, essential for fulfilling required and various tasks
• Self‑motivated and proactive
• Strong writing and verbal communication abilities are essential
• Excellent member service capabilities
• Familiarity with credit union practices and regulations
• Detail‑oriented with a high level of accuracy
• Skilled in problem‑solving and taking initiative
• Consistently reliable
• Proficiency in Spanish is highly preferred

Physical Demands

Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds at times.

Working Environment

The majority of the work performed will be in an office environment.

Supervisory Responsibilities

None.

Compensation Information

A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off.

EEO Statement

Vicinity Credit Union is an Equal Employment Opportunity Employer.

Vicinity Credit Union employees are employees at will. Employment may be terminated for any reason and likewise Vicinity Credit Union may terminate employment for any reason with or without notice.