Frontline CSR: Open Accounts & Detect Fraud

Colonial Group; Blackwell (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc™

Dental Plan

Vision Plan

Flexible Spending Accounts (Healthcare

Dependent Care)

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Multiple Supplemental Plans

Sick Leave

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank is seeking a frontline Customer Service Representative in Oklahoma to open and service consumer and business deposit accounts, educate customers on products and digital tools, and support branch sales and service goals.

You will identify fraud indicators, ensure CIP compliance, and assist customers with inquiries while maintaining high standards of integrity and customer care. This role emphasizes accuracy, regulatory adherence, and community-focused service.

Qualifications

• Minimum one (1) year of proven customer service experience.
• Basic clerical skills with the ability to manage multiple tasks effectively.
• High school diploma or GED.

Responsibilities

• Serve as a frontline representative for the bank, providing courteous, knowledgeable, and timely assistance to customers in person, by phone, or electronically; listen to customer needs, identify new opportunities for improved financial solutions, and educate customers on RCB bank products, services, and digital banking tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to all applicable laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department, as necessary.
• Review account information, identification, documentation, and customer-presented materials to identify inconsistencies, high-risk indicators, or potential fraud; follow established procedures for escalating suspicious behavior, questionable documentation, or unusual activity.
• Ensure compliance with fraud-mitigation practices.

Skills

Customer service

Interpersonal skills

Communication skills

Deposit account knowledge

CIP/regulatory knowledge

Fraud detection awareness

Community involvement

Education

High School Diploma or GED

Job description

RCB Bank is seeking a frontline Customer Service Representative in Oklahoma to open and service consumer and business deposit accounts, educate customers on products and digital tools, and support branch sales and service goals.

You will identify fraud indicators, ensure CIP compliance, and assist customers with inquiries while maintaining high standards of integrity and customer care. This role emphasizes accuracy, regulatory adherence, and community-focused service.