Banking CSR: Accounts, Onboarding & Fraud Awareness

RCB Bank; Blackwell (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Plan

Prescription Drug Plan

Teladoc

Dental Plan

Vision Plan

Flexible Spending Accounts (Healthcare

Dependent Care)

Life and AD&D Insurance

Disability Plans

Life Assistance Plan (EAP)

Multiple Supplemental Plans

Sick Leave

Paid Federal Holidays

Vacation and PTO

401(k)

ESOP

Job summary

RCB Bank in Oklahoma seeks a customer service focused individual to open, maintain, and service deposit accounts, respond to inquiries, and educate customers on bank products and digital tools.

You will be a frontline ambassador, assisting customers in person, by phone, or online, while ensuring compliance with CIP and regulatory requirements.

We value community involvement and integrity, offering a comprehensive benefits package and a supportive team environment.

Qualifications

• You have strong customer service and interpersonal and communication skills.
• You have a general understanding of deposit account structures, bank products, and customer service processes.
• You possess knowledge of new account documentation requirements, CIP and regulatory expectations, and standard account opening procedures.
• You can identify fraud indicators and follow fraud-prevention and escalation procedures.
• You care about your community and have a desire to be involved.

Responsibilities

• Serve as frontline representative for the bank, delivering courteous, knowledgeable, and timely assistance in person, by phone, or electronically; listen to customer needs and educate on products and digital tools.
• Open and service consumer and business deposit accounts, executing all CIP requirements and adhering to laws and regulations.
• Work with customers to resolve questions and concerns, escalating to appropriate supervisor or department as necessary.
• Review account information and documentation to identify inconsistencies, high-risk indicators, or potential fraud; escalate suspicious activity.
• Ensure compliance with fraud-mitigation practices.

Skills

Customer service

Interpersonal skills

Communication skills

Deposit accounts

Bank products

Customer service processes

CIP compliance

Regulatory expectations

Account opening procedures

Fraud indicators

Fraud prevention

Escalation procedures

Community involvement

Job description

RCB Bank in Oklahoma seeks a customer service focused individual to open, maintain, and service deposit accounts, respond to inquiries, and educate customers on bank products and digital tools.

You will be a frontline ambassador, assisting customers in person, by phone, or online, while ensuring compliance with CIP and regulatory requirements.

We value community involvement and integrity, offering a comprehensive benefits package and a supportive team environment.