Neurology Triage Nurse

University of Utah; Salt Lake City (UT); On-site; USD 44,000 - 52,000; Full time

Job summary

The University of Utah Neurology Triage Nurse role supports the Pediatric Neurology triage team by delivering professional nursing care to patients via phone or patient portal, assessing status, implementing interventions, and developing care plans to enhance outcomes while maintaining confidentiality.

As part of the Department of Pediatrics, you’ll contribute to advocacy, education, research and clinical care within a large, mission-driven division, with comprehensive benefits and professional

Qualifications

• Current Utah RN license or ability to obtain within the required timeframe.
• RQI eCredential must be obtained within 30 days of hire.
• Clinical triage and patient communication via phone or portal.
• Ability to use electronic health records for documentation.

Responsibilities

• Perform phone management with patients' parents and chart review.
• Provide patient/family education on neurological conditions.
• Document interactions and care coordination in the EHR.
• Support triage team to deliver high-quality, safe patient care.
• Maintain compliance with policies and patient confidentiality.

Skills

Phone triage

Care coordination

Patient education

Clinical assessment

Education

Registered Nurse license in Utah

RQI Healthcare Provider eCredential

Job description

Neurology Triage Nurse

Job Summary

The Division of Pediatric Neurology at the University of UtahSchool of Medicine is seeking a Neurology Triage Nurse to functionas a member of the Pediatric Neurology triage team. This positionis responsible for delivering professional nursing care to patientsvia phone or patient portal. The Clinical Triage Nurse will utilizestrong organizational and leadership skills to assess patientstatus; implement nursing interventions to modify symptoms;develop, implement and evaluate patient care plans to enhance andimprove outcomes; and ensure a safe and therapeuticenvironment.

The Department of Pediatrics is the second largest department inthe University of Utah School of Medicine and one of the largestpediatric departments in the country. We are committed to improvingthe lives of children through excellence in advocacy, education,research, and clinical care. For more information about theDepartment of Pediatrics, please visit: http://medicine.utah.edu/pediatrics/.Mutual respect and appreciation are highly valued in thedepartment.

The University of Utah offers a comprehensive benefits package including:

• Excellent healthcare coverage at affordable rates (see the SummaryComparison for more information)
• 14.2% retirement contributions
• Generous paid leave time
• 11 paid Holidays per year
• 50% tuition reduction for employees, spouses, and dependent children
• Flex spending accounts
• University provided basic employee life insurance coverage equal to a salary of up to $25,000
• Variety of elective insurance coverage, including life insurance, short andlong-term disability, accidental death & dismemberment,accident, critical illness, hospital indemnity, and pet.
• Free transit on most UTA services
• Employee discounts on a variety of products and services,including cell phones & plans, entertainment, health andfitness, restaurants, retail, and travel
• Professional development opportunities

Additional benefits information is available at https://benefits.utah.edu/.

Responsibilities

Essential Functions

1. Performs phone management with patients' parents, chart review,care coordination, triage, and problem management.
2. Discusses patient and family concerns over the phone and/or viathe electronic health record.
3. Provides patient/family education surrounding commonneurological conditions.
4. Communicates adjustments in treatment plan to families.
5. Provides support and guidance to patients and familiesnavigating complex medical conditions.
6. Maintains compliance with regulatory requirements,organizational policies, and standards of nursing practice whileprotecting patient confidentiality.
7. Accurately documents all patient interactions, assessments,interventions, education, and care coordination activities in theelectronic health record.
8. Evaluates patient response to interventions and modifies planof care as needed to achieve health care goals. Communicatesadjustments or changes in treatment plans to patient/family.
9. Communicates lab & other test results to families.
10. Provides medication refills.
11. Assists providers and staff with patient-related paperwork suchas letters of medical necessity, DMV forms, school care plans, andpreauthorization.
12. Maintains a safe and therapeutic patient care environment.
13. Works closely with triage team to provide high quality,efficient care to patients and their families.
14. Keeps current on advances in nursing care by participating ineducational programs.
15. Orients and educates new staff in nursing techniques anddepartmental procedures.
16. Utilizes knowledge of medications, procedures, infectioncontrol, and safety precaution, and initiates appropriateinterventions in crisis situations.
17. Participates in total quality management to positively affectpatient and system outcomes to improve care.

Comments

The above responsibilities will be sharedwith other nurses and medical assistants in the Department.Incumbent will be expected to provide high-quality patient care inan organization focused on patient safety, patient and parentsatisfaction, and positive patient outcomes; advocates for patientsand families to ensure unique needs are met; collaborates withhighly skilled team members dedicated to achieving patient goalsand providing world class care; actively participates ineducational opportunities. Education in patient management isongoing with the help of division practitioners and support staff.The staff member must be able to demonstrate the knowledge andskills necessary to provide care appropriate to the age of thepatients served on his or her assigned unit. The individual mustdemonstrate knowledge of the principles of life span growth anddevelopment and the ability to assess data regarding the patient'sstatus and provide care as described in the department's policiesand procedures manual.

Minimum Qualifications

Required

Current RQI Healthcare Provider eCredential through the Universityof Utah Health RQI system. The eCredential is to be obtained within30 days of hire.

Current license to practice as a Registered Nurse in the State ofUtah, or obtain one within 90 days of hire under the interstatecompact if switching residency to State of Utah. Must maintaincurrent Interstate Compact (multi-state) license if residency isnot being changed to Utah.

Preferred

Some positions may require additional certifications such asAdvanced Cardiac Life Support (ACLS), Pediatric Advanced LifeSupport (PALS), or Neonatal Resuscitation Program (NRP) within oneyear of hire.

This position is patient-sensitive and must fulfill all associatedrequirements. We protect our patients, coworkers and community byrequiring all patient-sensitive employees to be immunized accordingto CDC standards and hospital policy. Limited exemptions may bemade for documented medical contraindications or religious beliefsthat object to vaccinations.

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Disclaimer

This job description has been designed to indicate the generalnature and level of work performed by employees within thisclassification. It is not designed to contain or be interpreted asa comprehensive inventory of all duties, responsibilities andqualifications required of employees assigned to the job.

Requisition Number: PRN46338B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday through Friday, 8 hours perday with availability from 7:00 am – 5:30 pm. Opportunities for acompressed 4-day, 10-hour schedule may be available aftercompleting initial training periods, depending on operational needsand supervisor approval. Opportunities for a hybrid teleworkschedule may be considered after the initial training period,provided the arrangement is supported by operational needs andindividual performance. Telework arrangements are not guaranteedand may be modified or discontinued at any time based on businessrequirements or performance. Employees approved for hybrid teleworkmust provide their own private workspace, secure internetconnection, and demonstrate the ability to workindependently.

Department: 00848 - Pediatric Administration

Location: Campus

Pay Rate Range: $32.14 to $38.46

Close Date: 12/29/2026